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Topics#Customer ServiceQuestion de Leor Elfassy
Leor Elfassy (Sound Specialists) a posé une question dans #Customer Service
7 août 2019, 21:53

Email notifications within salesforce

We have email to case set up and we've set up the email alerts when an email is received to the case. Is there a way that agents can get email notifications within Salesforce as a case comment or something?? 
1 réponse
  1. Anel Malabanan (Cloud Orca)
    7 août 2019, 23:53
    Go to Setup > Support Settings, make sure that Notify Case Owner of New Case Comments is set to True.

     

    Also, make sure the Access Level is set to All Email, you can check it by going to; Setup > Deliverability

     

    Hope it helps!
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