I have a single user who is unable to use the "assign" button when attempting to assign a Case to themselves from a Queue owner. They are receiving the generic "Insufficent Privledges" error when attempting to assign the case.
The head-scratcher here is other users in the same profile are not encountering this error. I have compared the affected account with a known-working accounts and the have the same Profile, Role and Permission sets.
any ideas?
2 réponses
Hi Joe,
Please ensure that this user is assigned to the queue where he can pick up cases by assigning it to himself.
Profile dictates what a user can do on records he owns. I would assume that your OWD for cases is public read-only giving the users the ability to view cases.
