Why isn't a file sent thru a chat attached to the transcript?

Question

During a chat session thru Live Agent, we performed the file transfer feature so the user could send an attachment to the agent.  However after the chat session was closed, the transcript log does not show the file saved within it.  Why is that?

Guy Keshet · Answer

he Gina, see the documentaiton for this feature:  https://releasenotes.docs.salesforce.com/en-us/summer18/release-notes/live_agent_transfer_files.htm   You would have selected the relevant record to initiate the chat, the file would be linked to that record, rather than to the transcript

Why isn't a file sent thru a chat attached to the transcript?

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