Requirement in web to case functionality ..we have 2 queues handling 2 different types of cases(2 brand types).whenever a customer replies to a case all the emails from customer should be routed to particular folder inbox.
( We enabled a web to case fnctonality , After a case is created ,which has a autoresponse rule that hits a email to customerthis this outbound email will show up in "activity history" for case record, but if a customer replies, the email goes to users Outlook inbox(User who is working on this issue), but inbound email does not get captured on Case.
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Is their any way to capture all the custome emails.
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