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Melissa Frievalt a posé une question dans #Data Management
Workflows don't work because they only allow you to update a user lookup field to one specific user or queue.  We need to update a user lookup field (namely, case owner), with data that will be filled in based on a different user lookup field (data entry people filling in like a form).  Ideally, they will complete the form &, upon saving, the case owner would automatically flip over to = the "assigned to" field from the form (which are all fields on the same object).
2 réponses
  1. 25 sept. 2012, 02:23
    Hi Dcard,

     

    I also had the same requirement where I need to populate a custom case lookup field with the case owner whenever case owner changes. This solutioon might work. Thanks.
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