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Accueil Trailhead
Accueil Trailhead

Tour the Workplace Command Center

Learning Objectives

After completing this unit, you’ll be able to:

  • Describe the components of the Workplace Command Center.
  • Explain how the command center helps you monitor, manage, and take action on important data across your organization.

Manage Everything from a Single Hub 

To drive your business and workplace forward, you need to coordinate the work of many teams, people, and tools. You also need to visualize, manage, and act on large volumes of information—everything from public health trends to private data such as building capacity, employee shift schedules, and more. 

Workplace Command Center

The Workplace Command Center is your single dashboard for viewing and analyzing this data, and using it to take action on everything you need to do to ramp up business and guide your employees. If you’re an operations executive, think of the command center as your cockpit. It’s where you drive business and operations, and where you make sure your organization is set up well for the future. 

Watch this short video to hear how Sarah Franklin, EVP and GM, Platform, Trailhead, & AppExchange, describes the command center.

Make Data-Driven Decisions

In the Workplace Command Center, you can see real-time, tailored public health data, along with data about your own company and employees. Use that data to make informed decisions, develop sustainable policies and procedures, and immediately take action and initiate workflows. 

Track Employee and Workplace Readiness

The Workplace Command Center displays information about employee wellness and training completion. This information helps you protect the health of your employees and make sure they’re prepared for new safety protocols and new ways of working, while respecting privacy. Assess how ready your facilities are to reopen and how many workers each facility can accommodate per shift with visibility into Shift Management. 

Act Quickly Based on Insights

The Workplace Command Center includes an Action Framework, where alerts and actions are automatically triggered based on preconfigured and customizable flows. Now you can take fast action to respond to events, resume business operations, and reopen locations.

Integrate Data and Applications

And of course, you can customize and extend the command center to fit your unique needs. Add MuleSoft to integrate data from external systems, add Tableau to access data visualizations, and use partner apps and solutions from AppExchange. 

Monitor Employee Health and Safety

To help keep employees safe, you need to gather and keep a close eye on health and wellness data. And even after the current crisis ends, businesses and organizations will need to assess this information to manage future risks that arise. But it can be challenging to collect sensitive health data and handle it securely. 

That’s where the Employee Wellness Check comes in.

Employee Wellness Check

With the Employee Wellness Check, you can create and send employee health surveys tailored to your organization’s needs, all built on Salesforce Surveys. Then easily follow up with your employees by creating automated flows that trigger actions based on their status. 

Within the Workplace Command Center, you can view wellness trends and get insight into your employee population, overall and by location, so you can make informed decisions, while keeping employee health data secure and private.

Streamline Shift Scheduling 

Guiding employees in the new way to work isn’t as simple as opening the office doors. Not every business will be able to bring everyone back at the same time. And some workplaces won’t look and function just as they did before COVID-19.

Shift Management

With Work.com’s Shift Management, you can model the capacity of your workplace sites, facilities, and resources. Then, taking into account new requirements and policies, you can specify how many people to allow onsite at a time. 

Managers and other planners can schedule shifts, set staggered employee arrival times, and prioritize specific employees, functions, or projects. All these steps help you ensure business continuity while avoiding crowding in common areas such as lobbies and elevators. 

Employees can specify their availability, view and confirm shifts on their phones, and receive notifications alerting them to their working schedules. These measures help create appropriate social distancing in the office, so employees feel safe and secure.  

Manage Risk with Manual Contact Tracing

To keep employees and communities safe from COVID-19 and from future infectious diseases, you’ll need to be able to manually trace health and relationship contacts. Work.com’s Contact Tracing lets you track employee health relationships safely and securely with manual contact tracing capabilities. 

Contact Tracing

Use guided assessments to capture the right information to evaluate possible risk of infection across your employee base. Take immediate action to protect employees and stop the spread of infection. Understand and address possible barriers to employee health and productivity to maintain business continuity. Connect to the Workplace Command Center to assess comprehensive return-to-work readiness across employee wellness, training, facilities preparedness, and shift scheduling.

Reskill Your Workforce with myTrailhead

As your organization pivots to meet new business demands, existing roles may change, and you may need to reallocate employees to new jobs or responsibilities. It’s more important than ever to have the right learning platform in place to develop employees’ skills and capabilities. 

With myTrailhead, you can quickly create learning content for your teams, getting them up to speed with new workplace policies and procedures, and helping them learn new skills during this time of transition. As part of Work.com, myTrailhead offers prebuilt content kits with best practices for operations planners, people leaders, and employees. These kits help you publish fast, on a learning platform that showcases your own branding and is mobile, gamified, and engaging.

myTrailhead

And we know how critical it is to have easy access to data and insights. That’s why we included the Trail Tracker component in the Work.com command center. Now you and other organization leaders can view employee learning and training completion stats in the same dashboard you use to manage all your reopening operations.

Now you’ve seen how the Workplace Command Center helps you manage reopening. In the next unit, we turn to how Work.com helps public health organizations and government and other public sector agencies provide support for the communities they serve.

Resources