See What’s New with Slack and Related Apps
Learning Objectives
After completing this unit, you’ll be able to:
- Explain how to analyze text feedback to identify key trends and sentiment.
- Describe how to connect Salesforce Surveys to external systems easily through Business APIs.
- Describe how to manage appointments from anywhere and ensure customer satisfaction.
- Explain how shift workers can manage their calendars.
- Describe the latest enhancements to Huddles.
- List the new roles available under Slack enhanced permissions.
Huddles Enhancements
Power spontaneous discussions and live working sessions in your digital HQ with lightweight video, the ability for multiple people to simultaneously screen share, a dedicated messaging thread, expressive reactions, and more.
Permissions and Roles Enhancements
Effectively administer Slack with new management roles and permissions for channels. Granular roles expand Slack's existing permissions framework, helping admins manage at scale.
Salesforce Feedback Management: Sentiment Insights
Analyze text feedback at scale to identify key trends and sentiment to improve overall customer service experiences.
Learn more about Salesforce Feedback Management: Sentiment Insights.
Salesforce Scheduler: Shift Rostering Enhancement
Allow shift workers to easily manage their calendar, at scale, by releasing recurring shifts.
Learn more about Salesforce Scheduler: Shift Rostering Enhancement.
Salesforce Surveys: API Enhancements
Connect Salesforce Surveys to external systems and embedded applications easily through Business APIs.
Salesforce Scheduler: Scheduler Appointment Enhancements
Build logic to ensure appointments can be managed from anywhere with the right resources and timing to ensure maximum customer satisfaction.
Salesforce Surveys: Survey Distribution Enhancements
Simplify the distribution of relational/pulse surveys by sending them from key objects including cases, opportunities, custom objects, and more.