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Customize Command Center

Learning Objectives

After completing this unit, you’ll be able to:

  • Customize your implementation with headings and themes.
  • Utilize the profanity filter.
  • Identify a management strategy.

Customize Command Center

Now that her screens are configured, Kyra Jones, the Command Center admin, has some options to make Command Center personalized for Gallagher Resorts.

young professional smiling, holding a mobile device

Custom Headings

She starts by adding custom headings, in order to help viewers understand what they are seeing on screen. Kyra navigates to the Custom Headings page under Settings and completes the following steps.

  1. Select a display from the dropdown.
  2. Enter up to 15 custom headings.
  3. Enter a subtitle and insert either a topic name using the t icon (%topic% variable), the clock icon for timespan (%timespan% variable), or the hashtag icon for post count (%count% variable).
  4. Click Save.

Custom Headings screenshot with cursor selecting a display and callouts for Headings and Subtitles

Once saved, the custom headings appear in the dropdown menus on the launch pages of the corresponding screens. 

Configure Profanity Filters

Kyra also needs to determine what words or images would be offensive to show in her company’s lobby. She does this by setting up the Profanity Filter under Settings.

Profanity Filter Screenshot with the cursor on Edit filtered words button

Now for the fun part. There are no prefiltered words, so Kyra gets to use her imagination and complete the following steps.

  1. Select Edit filtered words.
  2. List any words to be filtered, each separated with a comma.
  3. Select a symbol that the letters of those words will be replaced with.
  4. Enter this symbol in the Replace With box. (If the chosen symbol is a *, a four-letter filtered word is shown as ****).

Best work task ever. Kyra also has the option to turn off any Image Filtering. Clicking this button displays all images that have been manually hidden from any visualization. She does this by following these quick steps on the same screen. 

  1. Click Unhide Manually Hidden Images.
  2. Select Apply Changes.


Once you unhide images, you have to manually re-add them as needed.

Customize a Theme

Gallagher’s Marketing team also wants its Command Center to better reflect its branding. This can be accomplished from the Themes page. You can select a default theme or Create a Custom Theme (1). You can also Edit, Duplicate, and Delete a custom theme through the grey settings cog (2)

Manage Themes screen with callouts

Kyra has been asked to create a custom theme so she follows these steps.

  1. Click Create a Custom Theme.
  2. Name your theme and then select Styling Based on Social Studio, Midnight Blue, or Tuxedo.
  3. Upload your logo via the Change link.
  4. Select a Font and Base Color.
  5. Update the Background Image using the Change link and select Background Image Size. Customize Theme with Background Image Change Link Circled
  6. Once you are done customizing, click Create to save your theme.

Remote Administration

Now that everything is set up, Kyra enlists the help of her colleague, Anthony, to help her manage Gallagher’s Command Center. They discuss content plans and an ongoing strategy for monitoring the feeds and screens to ensure the Command Center is functional during location-specific work hours. The good news is that Kyra and her colleague can manage their two Command Centers centrally by using the remote admin settings or Screen Status within the application. 

Screen Status with Callouts

Since Gallagher will have two Command Centers, Kyra updates their names to help identify each location easier. Kyra can even manage the Singapore office’s Command Center from her computer, regardless of where she is. She can manually Reload (1) to refresh the screen with the most current data. She can also edit or swap (2) a particular screen by clicking on the grey cog.

Kyra connects with Singapore to make sure all their hardware is set up properly and that they log in to the correct account. She instructs her colleagues to log in from their physical location using her username and password, before she logs into her account remotely. After successfully launching the Singapore office, she heads into the Atlanta office to follow similar steps.



Anyone on the team that needs access to Command Center will need to use a shared password to keep everything running smoothly, so it’s a good idea to keep this group small.

With everything up and ready, Gallagher’s Command Center is ready for that final countdown! 

In five, four, three, two, one…