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Study Up on Social Features

Learning Objectives

After completing this unit, you'll be able to:

  • Describe the capabilities of and use cases for social features.

Key Topics

This unit prepares you for the social section of the Salesforce Platform App Builder exam, which makes up 3% of the overall exam. This section of the exam tests these topics.

  • Enable and link social accounts, contacts, and leads.

This unit provides a number of interactive, real-world, scenario-based questions that are a lot like the ones you can encounter as a Salesforce Platform App Builder. Looking at these scenarios helps prepare you to take the social section of the Salesforce Platform App Builder exam. As you tackle the practice questions, you get immediate feedback on your answers, along with detailed information on why your answers are correct (or incorrect).

The unit also contains interactive flashcards centered around study topics that help you prepare for the social section of the exam. 

Exam Practice Questions

Ready to jump in? The sample tool below is not scored—it's just an easy way to quiz yourself. To use it, read the scenario and click the answer you think is correct. Some questions may have more than one correct answer. Click Submit, to learn whether the answer you chose is correct or incorrect, and why. If there’s a longer explanation, click Expand. and then click anywhere in the window to close it. When you reach the end, you can review the answers or retake the questions. 

Did you get a scenario wrong? Check out the table below for related study material.

Scenario 1
Study Twitter Profiles to Accounts, Contacts, and Leads to describe the capabilities of social features.    

Exam Topic Flashcards

Use these interactive flashcards to brush up on some of the key topics you’ll find on this part of the exam. Read the question or term on each card, then click the card to reveal the correct answer. Click the right-facing arrow to move to the next card, and the left-facing arrow to return to the previous card.

Did you get a flashcard wrong? Check out the table below for related study material.

Flashcard 1
Review capabilities and use cases for social features by studying Guidelines for Using Social Accounts, Contacts, and Leads.

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