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Check Your Marketing Cloud Status

Learning Objectives

After completing this unit, you’ll be able to:

  • Check the status of your Marketing Cloud instance.
  • Subscribe to Marketing Cloud email notifications.

Get to Know the Status Site

Remember Rachel? Rachel is an experienced Salesforce admin who is stepping in for NTO’s Marketing Cloud admin while he’s out on paternity leave. Before she can say “marketing automation” her phone lights up with a text about an issue with NTO’s Marketing Cloud instance.

Fortunately, Rachel can now use the Salesforce Status site to check the health and status of her Marketing Cloud instance. The Status Site is where Salesforce provides transparency around service availability and performance for Salesforce products.

Rachel remembers that Marketing Cloud returns health data using a Marketing Cloud ID (MID)  instead of by node ID or org ID like Sales Cloud. She also remembers that Marketing Cloud tracks health data by database instance, and each database instance runs on a Marketing Cloud stack. A Marketing Cloud stack is equivalent to a data center. This means many Marketing Cloud database instances exist on each Marketing Cloud Stack.

Before Marketing Cloud migrated to the Salesforce Status site, you could only see health information at the stack level. This led to a number of support calls from customers asking about the health of their specific Marketing Cloud database. Now, Rachel can check on the health of the NTO Marketing Cloud instance in just a few steps.

Salesforce Status

The first step is to navigate to the Salesforce Status site. She does this by clicking the Marketing Cloud link on the Salesforce Trust site.

The System Status section of the Salesforce Trust site with status.salesforce.com highlighted.

Here, Rachel finds links to individual products such as Marketing Cloud. She can also see information about ongoing incidents across the Salesforce platform, a list of ongoing maintenance currently being performed, and recently viewed instances. 

The Salesforce Status page with Marketing Cloud highlighted.

Marketing Cloud Status

Rachel selects Marketing Cloud from the list and is taken to the Marketing Cloud status page. 

The Marketing Cloud status page displaying some of the Marketing Cloud databases.

Here, she can see the health status of all the Marketing Cloud DBs. The status of each instance is indicated by color. 

Status Color
Status
Green
This instance is available and fully functional.
Orange
The instance is experiencing performance degradation.
Red
This instance is experiencing a service disruption.
Blue
The instance is undergoing maintenance.

Rachel can also select the Maintenances link to see a filtered list of all the maintenance that is currently being performed on Marketing Cloud. 

Navigate to Your Database

Now that Marketing Cloud has moved to the Salesforce Trust site, Rachel can access a more granular view of each database (DB). Rachel knows the NTO Marketing Cloud instance is on DB707, so she types the number into the Quick Find bar.  

If she didn’t know her DB, she could locate it by entering her MID into the Search Instance or Domain field on the previous page to see which database instance(s) NTO owns.

Note

Note

Note: 

You can find your MID by clicking the account dropdown in the top right of your Marketing Cloud application window. 

The Current Status page for DB707 displaying the Content Status by Service view.

Check Current Status

The NTO DB instance opens on the Current Status By Service view by default. This view allows Rachel to track the health of her Marketing Cloud instance by feature and gives her insight into any issues with the component services of her database.

The current status of the NTO database is green. As with the Product site, the status of her instance is indicated by color. 

Status Color
Status
Green
The instance is available and fully functional.
Blue
There is information about the instance that is not related to a performance issue or service disruption.
Purple
The instance is currently in maintenance. You will see a message regarding your ability to access the instance during maintenance.
Yellow
The instance is still accessible; however, there is particular functionality that may be unavailable, or the service may be running with significant latency.
Red
The instance is inaccessible to customers.

Review Historical Data

Everything looks good, so Rachel checks the History tab to see if her instance has experienced any issues in the past few days. The History tab displays the health of different parts of her Marketing Cloud instance, such as REST API and SOAP API.  She can also select the number of days she wants to review.

History of Database Instance 707.

Analyze Maintenance Logs

The last tab is Maintenances. Rachel can see all the recent maintenance sessions for her instance in the Maintenances window. She can see the type of maintenance that was performed and also the services that were performed during the maintenance session. Rachel notices that maintenance was performed on her database earlier that day, which she assumes is why the NTO database now appears to be working. 

Maintenance Tab of the Status Window.

Subscribe to Email

As the Salesforce admin, Rachel subscribes to email notifications about any issues or maintenance for her Salesforce instance, so she wonders if she’s able to do the same with her Marketing Cloud instance. The answer is: absolutely! 

To subscribe to notifications for an instance:

  1. Click Subscribe to Notifications.
  2. Enter the email address where you want to be notified.
  3. Click the confirmation link sent to your email.

Current Status tab with Subscribe to Notifications button.

Rachel signs up for email notifications and will now be notified anytime the status of the NTO Marketing Cloud database changes.

Use APIs

Rachel knows she can also use an application programming interface (API) call to bring her Status data into another site or page. The API uses a Swagger REST reference page. She makes a note to tell the usual Marketing Cloud admin about this option when he gets back from leave.

Now that Rachel’s reviewed the Salesforce Trust and Salesforce Status sites, she’s ready to make sure NTO’s Marketing Cloud instance is running as smoothly as her Salesforce instance. 

Resources