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Strategy Designer Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.

Tarea

Value Design

Exam Weight 32%

+400 puntos
Módulo

Challenge Framing and Scoping

Learn best practices for framing and scoping a challenge and defining success.

~40 minutos
+500 puntos
Módulo

Research for Strategy Design

Learn why research and discovery are fundamental to strategy design.

~45 minutos
+300 puntos
Módulo

Idea Generation

Learn about the ideation and concepting phases for design strategy.

~20 minutos
+300 puntos
Módulo

Strategic Vision Creation

Learn how to analyze and narrow solution concepts to create a project vision.

~25 minutos
+400 puntos
Módulo

Strategy Design Prototyping

Discover prototyping best practices for strategy design.

~35 minutos
+400 puntos
Módulo

Go-to-Market Planning

Discover best practices for product roadmapping and bringing your idea to market.

~35 minutos
+400 puntos
Módulo

Alignment as a Strategic Craft

Learn how to achieve alignment during the design process.

~45 minutos
+200 puntos
Módulo

Digital Transformation

Explore trends causing companies to transform their products and customer relationships.

~15 minutos
+300 puntos
Módulo

Organizational Alignment (V2MOM)

Use the V2MOM process to get aligned on goals and strategies across the company.

~55 minutos
+400 puntos
Módulo

Jobs to Be Done Framework for Designers

Explore the Jobs to be Done framework for relationship design.

~40 minutos
+500 puntos
Módulo

Journey Mapping

Improve your solution design by mapping how customers experience your product or service.

~30 minutos
+300 puntos
Módulo

Sustainable Design

Use design principles to strengthen the relationship between business and society.

~30 minutos
+300 puntos
Módulo

Best Practices for Sustainable Design

Use simple tools and strategies to bring sustainable design into your work.

~25 minutos
+500 puntos
Módulo

Behavior Change Design to Address Climate Change

Design experiences that influence people to reduce greenhouse gas emissions.

~25 minutos
+300 puntos
Módulo

Relationship Design for UX Strategy

Learn to apply the principles of Relationship Design to build better user experiences.

~30 minutos
+300 puntos
Módulo

Ethics by Design

Learn about ethical design and how to incorporate it into technology development.

~25 minutos
+500 puntos
Módulo

Inclusive Design

Foster innovation with inclusive design principles.

~40 minutos
+300 puntos
Módulo

Values-Driven Design

Learn how organizations can use values to drive their design and build processes.

~20 minutos
+400 puntos
Módulo

Design as a Social Practice

Learn best practices and processes organizations can use to design beyond the user.

~20 minutos
+300 puntos
Módulo

Accountability in Design

Learn key practices to build social and business accountability into your design process.

~15 minutos
+300 puntos
Módulo

Relationship Design at Scale

Learn how to responsibly use technology to scale relationships.

~25 minutos
~10 minutos
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Trend research: how to identify relevant trends

Lead Innovation Management Blog

~10 minutos
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Made to Measure: Getting design leadership metrics right

Research-Based User Experience Article

~10 minutos
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The Top Customer Service Metrics to Measure

Experience Management Article

~10 minutos
~10 minutos
Tarea

Tools and Artifacts

Exam Weight 23%

+300 puntos
Módulo

Lightning Experience Performance Optimization

Improve your Lightning Experience to help users work faster.

~25 minutos
+800 puntos
Módulo

Conceptos básicos de Flow Builder

Explore Flow Builder y aprenda cuándo se necesita un flujo para automatizar sus procesos de negocio.

~40 minutos
+1.000 puntos
Módulo

Path & Workspaces

Guide your reps through opportunity stages with an optimized page layout.

~30 minutos
+500 puntos
Módulo

Estrategia del portal de gestión de relaciones con los socios (PRM)

Aprenda las prácticas recomendadas para las ventas de canal y la gestión de portal de socios en Sales Cloud.

~45 minutos
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In-App Guidance in Lightning Experience

Trailblazer Community Documentation

~1 hora
+200 puntos
Módulo

Cross-Cloud Customer Identity and Data Management for Salesforce B2C Commerce

Manage customer identity and data across clouds using solution kits.

~10 minutos
+800 puntos
Módulo

AppExchange Solutions

Find solutions for your business and learn how to install them in your org.

~45 minutos
+200 puntos
Módulo

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 minutos
+600 puntos
Proyecto

Build an Experience Cloud Site with Knowledge and Chat

Use the Customer Service template to create a site with chat snap-ins and knowledge.

~1 hora 25 minutos
+300 puntos
Módulo

Application Integration Patterns for Salesforce Lightning Platform

Explore and analyze Salesforce Lightning Platform integration patterns.

~1 hora 20 minutos
+300 puntos
Módulo

Democratized Innovation through Citizen Integration

Learn why and how citizen integrators are important to the success of your business.

~25 minutos
+300 puntos
Módulo

Connectors for Data Integration

Learn when and how to use connectors for better data integration.

~25 minutos
+400 puntos
Módulo

API-Led Integration for Business Reinvention

Use integration-first strategies to reinvent your business.

~25 minutos
+1.100 puntos
Módulo

Field Service Basics

Learn about Field Service and set service territories.

~1 hora 15 minutos
+300 puntos
Módulo

Fundamentos de Experience Cloud

Utilice Experience Cloud para conectar con sus clientes y socios.

~30 minutos
+600 puntos
Proyecto

Plan and Manage Store Visits with Consumer Goods Cloud

Give sales reps the tools they need for efficient retail execution from start to finish.

~1 hora 35 minutos
+400 puntos
Módulo

Funciones para pasar de candidatos a ingresos

Optimice Salesforce con la combinación adecuada de productos para sus equipos de ventas.

~30 minutos
~10 minutos
Vínculo

UX Mapping Methods Compared: A Cheat Sheet

Overview of various mapping methods, including service blueprint and journey map

~10 minutos
Tarea

Intangible Deliverables

Exam Weight 26%

+200 puntos
Módulo

Relationship Building

Respond to your teammates with empathy and foster an environment of trust.

~15 minutos
+600 puntos
Módulo

Virtual Presentations

Create online presentations that connect wherever your audience is.

~30 minutos
+300 puntos
Módulo

Strategies for Presenting to Executive Audiences

Learn how to effectively present to executives.

~15 minutos
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The Psychological Safety Ladder Canvas

Fearless Culture Article

~10 minutos
Vínculo

How to Get Stakeholders to Sketch: A Magic Formula

Research-Based User Experience Article

~10 minutos
~10 minutos
Tarea

Leveraging Adjacent Roles/Skills

Exam Weight 19%

Vínculo

How You Embrace Technology

Salesforce Resource Center

~10 minutos
+200 puntos
Módulo

Fundamentos de accesibilidad

Conozca por qué es importante hacer que la tecnología sea accesible para todos.

~20 minutos
Vínculo

AI Ethics Maturity Model

Salesforce Ethical AI Practice PDF

~20 minutos
+500 puntos
Módulo

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

~55 minutos
+500 puntos
Módulo

User Training and Enablement

Learn how to support your Salesforce users and prepare them for success.

~30 minutos
+300 puntos
Módulo

Cert Prep: B2B Solution Architect: Delivery and Design

Study for the B2B Solution Architect certification.

~1 hora 5 minutos
+400 puntos
Módulo

Creación responsable de inteligencia artificial

Retire el sesgo de sus datos y algoritmos para crear sistemas de IA éticos en su empresa.

~45 minutos
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Salesforce Roadmaps

Explore Salesforce roadmaps

~10 minutos
+100 puntos
Módulo

Salesforce Architecture Diagrams: Quick Look

Learn how architecture diagrams help you create connected customer experiences.

~5 minutos
+400 puntos
Módulo

Business Process Mapping

Increase efficiency and alignment by mapping processes.

~30 minutos
+300 puntos
Módulo

Process Mapping for Business Analysts

Use process mapping to improve business processes.

~15 minutos
Vínculo

Behavioral Economics

Your constantly-updated definition of Behavioral Economics and collection of topical content and literature.

~10 minutos
Tarea

Additional Preparation

Additional resources to help prepare you for certification.

+500 puntos
Módulo

Cert Prep: Salesforce Strategy Designer

Use scenarios and interactive flashcards to study for the certification exam.

~25 minutos