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Sales Representative Exam Overview

Exam Guide, Scheduling your Exam, Recommended Training, and Quick Facts

~10 minutos

Tarea

Planning

Exam Weight 21%

+600 puntos

Módulo

Pronósticos y territorios de ventas

Cree territorios equilibrados y realice un pronóstico efectivo de las ventas con la plataforma de Sales Cloud.

~30 minutos

+200 puntos

Módulo

Sales Rep Training

Help your team think beyond their quotas and adopt creative sales techniques.

~10 minutos

+200 puntos

Módulo

Sales Performance Strategies

Set performance goals and incentivize sales teams through strategic sales operations.

~15 minutos

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Trust is Dead. Long Live Trust!

Dale Carnegie White Paper

~35 minutos

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The Changing Role of the Modern Sales Team

Salesforce Hub

~15 minutos

+700 puntos

Módulo

Relationship Selling

Use relationship-oriented techniques to facilitate the buying process.

~35 minutos

Tarea

Customer Engagement

Exam Weight 15%

+300 puntos

Módulo

Strategies for Difficult Conversations with Customers

Learn best practices for handling challenging customer conversations.

~35 minutos

+300 puntos

Módulo

Design Thinking for Sales

Discover what your prospects need so you can sell more effectively.

~15 minutos

+200 puntos

Módulo

Cold Calling for Sales

Learn cold calling basics, from prospecting to call scripting and connecting with leads.

~20 minutos

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How to Do Sales Prospecting the Right Way

Salesforce Resource Center

~10 minutos

+300 puntos

Módulo

Prospecting to Improve Sales

Learn how strategic prospecting increases your sales pipeline.

~15 minutos

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10 Steps To Get Your Product Adoption-Ready

https://www.salesforce.com/blog/product-adoption-strategy/

~6 minutos

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The Value of Measuring Customer Satisfaction

Salesforce Learning Center

~20 minutos

Tarea

Deal Management

Exam Weight 37%

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What are the Stages of a Sales Pipeline?

Salesforce Hub

~15 minutos

+100 puntos

Módulo

Strategic Prospecting: Quick Look

Turn prospects into customers with these proven techniques.

~10 minutos

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The Better Way for Sales Teams to Approach the BANT Framework

Salesforce Blog

~10 minutos

+300 puntos

Módulo

Sales Process Basics

Learn how to successfully land a sale, from prospecting to closing the deal.

~20 minutos

+500 puntos

Módulo

Customer-Centric Discovery Strategies

Learn customer goals and challenges to build the best strategy for their business.

~25 minutos

+400 puntos

Módulo

Challenge Framing and Scoping

Learn best practices for framing and scoping a challenge and defining success.

~40 minutos

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10 Types of Questions Small Businesses Can Ask to Identify Pain Points

Salesforce 360 Blog

~4 minutos

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Matching Your Product’s Value with Your Customer’s Values

Salesforce Resource Center

~5 minutos

+400 puntos

Módulo

Pricing Strategies and Sales Proposals

Use effective strategies to price a deal and craft a sales proposal.

~25 minutos

+500 puntos

Módulo

Objection Handling Strategies

Use the 3 Ds method to manage customer objections with ease.

~30 minutos

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These 4 Customer Objections Sink Deals - How Should Your Sales Team Respond?

Salesforce 360 Blog

~4 minutos

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7 Winning Steps for Effective Objection Handling

Salesforce 360 Blog

~7 minutos

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How to Close Sales Like an Absolute Pro

Salesforce Resource Center

~11 minutos

+100 puntos

Módulo

Contratos de ventas y negociaciones: un vistazo rápido

Conozca el proceso de creación y negociación de los contratos empresariales.

~5 minutos

Tarea

Pipeline Management

Exam Weight 12%

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How to Get Your Sales Pipeline to Flow and Grow

Salesforce Resource Center

~14 minutos

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Building a Sales Pipeline: From Start to Finish

Salesforce Resource Center

+200 puntos

Módulo

Sales Pipeline Basics

Learn how to manage and grow a healthy sales pipeline.

~15 minutos

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Deliveroo serves up a wider choice of great food from partners with Salesforce

Salesforce Resource Center

~15 minutos

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Welcome to Stage 1 of your sales journey: Mastering Metrics.

Salesforce Site

~5 minutos

Tarea

Forecasting

Exam Weight 6%

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5 Sales Forecasting Techniques I Wish I Knew About Earlier in My Career

Salesforce Blog

~15 minutos

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The Complete Guide to Building a Sales Forecast

Salesforce Resource Center

~25 minutos

Tarea

Customer Success

+600 puntos

Módulo

Salesforce Order Management

Aprenda a gestionar y completar pedidos, así como a ofrecer servicio, a gran escala con Salesforce Order Management.

~1 hora 10 minutos

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Why You Want Value Realization, Not Value Creation

Salesforce Blog

~3 minutos

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The Top 5 Factors Driving Customer Success Growth

Salesforce 360 Blog

~3 minutos

+300 puntos

Módulo

Emotional Intelligence

Use self-awareness and self-management to strengthen relationships and be more productive.

~30 minutos

+300 puntos

Módulo

Accurate Sales Forecasting with Xactly

Sponsored content: Improve forecast accuracy and build a Revenue Operations strategy.

~20 minutos

+400 puntos

Módulo

Asignación de procesos de negocio

Aumente la eficiencia y la alineación mediante la asignación de procesos.

~30 minutos

Tarea

Additional Preparation

Additional resources to help prepare you for certification.

+700 puntos

Módulo

Cert Prep: Salesforce Certified Sales Representative

Study resources for the Sales Representative certification exam.

~35 minutos