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Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

+100 puntos
Módulo

Salesforce para el servicio de atención al cliente: un vistazo rápido

Descubra cómo Salesforce permite ofrecer un servicio más rápido y personalizado.

~5 minutos
+300 puntos
Módulo

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~20 minutos
+200 puntos
Módulo

Inteligencia artificial para el servicio de atención al cliente

Observe cómo la inteligencia artificia está cambiando el servicio de atención al cliente, desde chats de bots hasta análisis.

~15 minutos
+200 puntos
Módulo

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 minutos
+700 puntos
Módulo

Service Metrics

Make better business decisions based on customer service data.

~30 minutos
+400 puntos
Módulo

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1 hora 20 minutos
+500 puntos
Módulo

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1 hora 40 minutos
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3 Change Management Tips To Keep Service Agents Agile

Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.

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Start Your Customer Service Automation Process With These 5 Questions

If you’ve had it with your multi-user, multi-step customer service workflows, here’s how to integrate automation.

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6 Key Customer Service Channels That Improve Customer Experience

These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers.

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Drive Employee Engagement: How Automation Leads to a Better Agent Experience

Strengthen your contact center and better serve your customers by making work more satisfying for agents.

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4 Ways To Rethink Your Customer Service Model for Fast, Quality Support

Help agents work together better by rethinking your approach to customer support.