I have a list in marketing cloud that is populated based on contacts being members of a campaign in Salesforce. the campaign has around 60,000 members. We sent out an email before the weekend and it only sent it to 49,000 people. I have done some sampling of contacts in both Salesforce and Marketing Cloud, there is a handful of people that are unsubscribed in the Salesforce campaign but not even 500. When I search members of the campaign that have received fewer emails then what we would expect and search their email address in marketing cloud they do not show up at all. Does anyone have any ideas what might be happening to them. At first I thought it might be unsubscribes but that should show in Salesforce or at least still show the contact in Marketing cloud wouldn't it? Any help would be great
Found this KB article that details our issue but no workarounds offered: https://help.salesforce.com/s/articleView?id=000349393&type=1
Any ideas??? #Marketing Cloud
@Javier Gil Sagaste@Ben Heroux Assigning the Visualforce Page "et4ae5.ierImage" permission solved the issue. Here is the related trail head post. https://trailhead.salesforce.com/trailblazer-community/users/0054S000001Z7J8QAK/feed?tab=feed
There are no workarounds @Ben Heroux @Gayathri Mallubhatla
You can use view_email_url with a landing page to breake the pixel, but lookups and similar functions are evaluated when you use the view_email_url.
There are two solutions for me:
- first one:
- Create a Historic Data Extension with the AMPScript part, SubscriberKey, jobid, sendid and emailname.
- Get the view_email_url from SendLog
- Create a landing page to break the pixel
- create an automation to send that information to a custom field in IER record.
- Second one:
- Create a case to obtain a pdf from every email sent allocated in your Marketing Cloud sFTP
- Program an automatism to extract that pdf to an external container (S3 or similar)
- Send the url of the pdf in the external location to the IER record
Hi there, has this been resolved yet? We are using Sales Cloud integrated with Marketing Cloud and we are having the same issue now. Interesting thing is that, System Admins are able to the Email Thumbnail but not anyone. I am guessing this is an issue from Sales Cloud side.
