I have case object having it's 2 record types (Pricing Case ,Billing Case)And i have a picklist field called Is deal standard having Yes/No values in case objectWhenever I update a value of Is deal standard in Billing case, I saw the same is not getting reflected in Pricing case.I need updated value in Pricing case because there are approval processes for pricing case and those approval processes checks for value of is deal standard fieldHow could we resolve this? Any suggestion please.
May I ask for clarification on those record types? Are you saying that the same record that has Is deal standard field updated, after switching record types, the Is deal standard field is no longer populated correctly?
