Hey, y'all! I'm having the same issue as the people in this thread:
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000IQWdLSAX
There haven't been any answers that follow the instructions and have been successful, so reposting to see if anyone else comes across this.
I’m attempting to complete the Trailmix Project “Set Up the Service Console” and continue to have an issue on the Call Center page after I’ve “successfully” installed a package in my playground (followed the instructions with no errors). I’ve uninstalled the package and reinstalled it twice, but continue to have the same issue.
This is the screen I see when it instructs me to “Ensure CTI Adaptor URL” etc. while in the section “Configure Call Center”...
...compared to this screen that the instructional video shows. There was a difference in the video vs written instructions - the video chose “Install for All Users” while the written instructions said to select “Install for Admins Only”. Trying to follow the written instructions first.
Happy to chat over LinkedIn or Slack if that's easier!
Hi @Rayna Yvars
I am a member of Trailhead Help. Could you please let us know if your issue is resolved? If yes, please mark that response as the best answer which helped you to resolve your issue else let me know so that we can assist further.
Thank you! ++TrailheadHelpFollowUp
