Fill in the criteria for the rule entry.
Field Case: Case Record Type (This item in the picklist is not available or visible to me) Operator equals Value Product Support
Can anyone help? Is it permissions? Thanks!
3 respuestas
Hi, @Vanessa Black Could you please let us know if you have followed the above suggestions and the issue is resolved? If yes, please mark that response as the best answer which helped you to resolve your issue else let me know if the issue still exists, so that we can assist further.
Thank you!
“++TrailheadHelpFollowUp”
