I would like to assign a case Queue to the same owner.
So all the case ending up in Q1 will be assigned to User A.
What would be the baste way to achieve that ?
Thanks
6 respuestas
Eric Praud (Activ8 Solar Energies) 
Forum Ambassador
Why don't you just create an assignment rule/process builder or workflow rule so if the case belongs to the queue, assign to User A? Way quicker than setting up omni channel
