Topics not merged when Accounts are merged

Question

Hi All,

I've been cleaning my org after importing lots of data and I have a lot of duplicates. Some of them have been tagged with Salesforce's "Topics". However it occured to me that when two Account records are merged, Topics are not always merged.

I thought that during the merging operation all child objects would be then moved under the master object, but it seems that this is not the case for Topics.

Any idea why? Thanks

Guillaume WEILL · Accepted Answer

I had a talk with support, and the directed me to the archived knowledge article 000319024. The Resolution mentionned:

Description:

When a User merges records, they notice that the Topics from the losing records do not appear on the winning record. They seem to be dropped

Resolution:

This is currently working as designed. When merging records, the losing records Topics will not carry over.

An APEX Trigger can be created to perform this action. If interested, please consult your Developer or check the Developer Boards (developerforce.com).

Lakhan Meghani · Answer

hey    It purely depends which method you are using to merge duplicates.   In case, if you want to merge parent along with child records or whatever ratio of data required  in your final merged object, you can use Duplicate Check for Salesforce 2.0 App exchange.   Open this App from app exchange and click fuzzy search tab.   Rest of all is selecting your master record which you want to merge and later select whatever child records from both records you want.   If it works for you then kindly mark the best answer and close the thread.   Thanks

Topics not merged when Accounts are merged

Data Management

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