However I then wish to be able to create a Knowledge_Incident_Link__c record and link theknowledge_article__c record with the Incident__c. Ideally I'd like to do this with another process, but what are my options? How can I implement this idea? What steps would I need to take?
Below are the object relationships.
1 respuesta
If you have developer skills, this is most easily done in a trigger. However, a Flow (fired from a Process Builder) might also be able to accomplish it. If you decide to go the trigger way, head over to the Developer Community (https://developer.salesforce.com) where you'll find complete Apex documentation, including a full object reference.
