Rule NameCase Auto-Closes after 60 DaysObjectCase
ActiveEvaluation CriteriaEvaluate the rule when a record is created, and any time it's edited to subsequently meet criteria
DescriptionClose ISRs cases when the last comment made was more than 60 days ago
Rule Criteria(Case: Statusnot equal toClosed) and (Case: TypeequalsISR) and (Case: Last Private Comment Date/Time Creatednot equal toLAST 60 DAYS)
Immediate Workflow Actions:
TypeDescription
Field UpdateCase Auto-Close after 60 Days
6 respuestas
This is what I entered and activated, but it didn't auto-close the cases in question. Do I have to wait another 60 days you think to see this take affect? We have 200+ cases that meet this criteria right now and should close once I activated the rule. Thank you so much for your input.
