We have a requirement..Automatically case comment should be added when a new case is crearted with particulat account "Case Account".
Tried with workflow on case comment object to update the case comment body on new case..but i want to add comment to the cases created with the particular account only.
Dont have option for selecting the account in rule criteria ..i think it may be reason cross object formula.
I would really be very thankful..can anyone help me in this regard.
5 respuestas
You should be able to select the parent case and then get the account id or name through that, to conditionally fire a field update. But even then it's only going to fire when a new case comment is created.
If you want to create a new comment when the case is created with that account, you'd need to use an apex trigger.
--KC
