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Topics#Customer ServicePregunta de SANJAY BAKARAJU
SANJAY BAKARAJU (VACO) ha preguntado en #Customer Service
17 sept 2020, 17:52

Not able to add a new rule entry to the Standard Case Assignment rule to route billing cases to the Billing Support Agents queue

Hello Team,

 

I am current preparing for Salesforce Admin.  i am currently at 

 

Customize an Org to Support a New Business Unit  > 

 

Automate Your Business Process. 

 

I am trying stuck at  adding a new rule entry to the Standard Case Assignment rule to route billing cases to the Billing Support Agents queue where in 6th point it says Click the lookup icon, then search for and select Billing Support Agents i did everything exactly but the search results doesnt show me Billing Support Agents. When i search for Billing Support Agents it says no records found. Please fine the SS below. Any help please !

 

Not able to add a new rule entry to the Standard Case Assignment rule to route billing cases to the Billing Support Agents queue
2 respuestas
  1. Ankit Kumar (Drops)
    18 sept 2020, 16:41
    Hi Sanjay!

     

    Try these steps:

     

    1) clear Billing Support Agents from lookup and just type 'support'

     

    2)See if the Billing Support Agents queue pops up with some typo. This is to ensure there was not any typo error by you while creating Billing Support Agents field Label as instructed in the beginning of the unit Automate Your Business Process

     

    Let me know if this helped you!

     

    Ankit 
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