Salesforce Password

Retrieving Forgotten Passwords

Available in: All Editions

Follow these steps if you have forgotten your password:

1. Go to https://login.salesforce.com.
2. Click Forgot your password?.
3. Correctly enter your username and click Continue. A message is automatically sent to your email address.
4. Click the link provided in that message, correctly answer your password question, and click Continue.
5. A temporary password is automatically sent to your email address. Click the link to log in using that temporary password.
6. When prompted, enter a new password.

You might have to activate your computer to successfully log in to Salesforce whenever your password is changed or reset, or when you log in from a computer you have not used to access Salesforce before. Activating your computer allows Salesforce to verify your identity and prevent unauthorized access. To activate your computer:

1. When prompted on the login page, click the Send Activation Link button. Salesforce sends an activation email to the email address specified on your Salesforce user record.
2. When you receive the activation email, copy and paste the activation link into your browser.
   The activation link included in the email is available for you to copy and paste into your browser up to 24 hours from the time you clicked the Send Activation Link button. After 24 hours, the activation link expires, and you must repeat the activation process to log in.

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