Welcome to Your Learning Path
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Servicio al cliente con Salesforce: Vistazo rápido
Descubra cómo Salesforce le ayuda a brindar un servicio más rápido y personalizado.
Contact Center Design and Setup
Learn Salesforce-tested strategies to build a contact center fast.
Inteligencia artificial para servicio al cliente
Vea cómo la inteligencia artificial está cambiando el servicio al cliente, desde los chatbots hasta el análisis.
Enrutamiento para OmniCanal y la participación digital
Prepare su centro de contacto para el mundo multicanal.
Mediciones de servicio
Tome mejores decisiones de negocio en base a los datos de servicio de clientes.
3 Change Management Tips To Keep Service Agents Agile
Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.
Start Your Customer Service Automation Process With These 5 Questions
If you’ve had it with your multi-user, multi-step customer service workflows, here’s how to integrate automation.
6 Key Customer Service Channels That Improve Customer Experience
These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers.
Drive Employee Engagement: How Automation Leads to a Better Agent Experience
Strengthen your contact center and better serve your customers by making work more satisfying for agents.
4 Ways To Rethink Your Customer Service Model for Fast, Quality Support
Help agents work together better by rethinking your approach to customer support.