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Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

+100 puntos
Módulo

Servicio al cliente con Salesforce: Vistazo rápido

Descubra cómo Salesforce le ayuda a brindar un servicio más rápido y personalizado.

~5 minutos
+300 puntos
Módulo

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~20 minutos
+200 puntos
Módulo

Inteligencia artificial para servicio al cliente

Vea cómo la inteligencia artificial está cambiando el servicio al cliente, desde los chatbots hasta el análisis.

~15 minutos
+200 puntos
Módulo

Enrutamiento para OmniCanal y la participación digital

Prepare su centro de contacto para el mundo multicanal.

~20 minutos
+700 puntos
Módulo

Mediciones de servicio

Tome mejores decisiones de negocio en base a los datos de servicio de clientes.

~30 minutos
+400 puntos
Módulo

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1 hora 20 minutos
+500 puntos
Módulo

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1 hora 40 minutos
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3 Change Management Tips To Keep Service Agents Agile

Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.

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Start Your Customer Service Automation Process With These 5 Questions

If you’ve had it with your multi-user, multi-step customer service workflows, here’s how to integrate automation.

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6 Key Customer Service Channels That Improve Customer Experience

These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers.

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Drive Employee Engagement: How Automation Leads to a Better Agent Experience

Strengthen your contact center and better serve your customers by making work more satisfying for agents.

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4 Ways To Rethink Your Customer Service Model for Fast, Quality Support

Help agents work together better by rethinking your approach to customer support.