#Trailhead Challenges1,858 debatiendo

Hello, @Abhay Kumar

 I am facing a similar issue. 

I am also using the Trailhead Playground org for ARM/RCA Asset management. 

If I have a Quote with Quote lines where one product has "Is Assetizable" to "TRUE" and one Quote line where the checkbox on the product record is "FALSE". I can run the create Order flow, activate the Order, and the system creates Assets (for the products with "Is Assetizable" = "TRUE".  So all good there :)

If I use the same ORG and update the setting of a one-time product or subscription product (I used "Headset" and "Warranty") to "Is Assetizable" = "FALSE" and create a Qutoe with only "Non-Assetizable" Quote Lines, I am getting the Flow error: 

An Error Occurred with Your "Custom Assetize Order Flow" Flow. 

You’ve received this email because an error occurred while your "Custom Assetize Order Flow" flow was running. Debug this flow in Flow Builder. 

Error element Call_OrderToAsset (FlowActionCall). 

We couldn't create assets because we couldn't find order products eligible to be converted to assets. 

Can someone please help me understand the error? My expectation would be that the Flow checks the "Is Assetizable" Checkbox of the Product (Order Items), and if all of them are "FALSE" is just stops without sending Flow errors, as it as a Use Case for me that not all Order Items need to be assetized 

Thanks so much for your feedback, 

Cheers

@Paul Führing

sure for this I set it up as follows:  

Yes_found_order_line_item  

Resource 

Order from Get Current Order  ({!Get_Current_Order.Id}) > Order ID Operator Is Null  Value False False

AND

Resource Order Product from Get Order Line Item {!Get_Order_Line_Item.Id} > Order Product ID Operator Is Null Value False 

Let me know if you're able to get past "We can’t find a fault path that creates a Case record in the event the Refund Request record creation fails, or it isn’t configured as specified." 

Hi Prateek, thanks for getting back to me. I followed these exact directions 10 times and still get the same error message:   

We couldn’t find the Industry column on the Cases by Status report 

Ada Balewa is a product support specialist at Ursa Major Solar, and she wants to monitor support cases for their energy and electronics industry customers that have not yet been escalated. She would like to exclude any structural defects from the report. (You can set up the conditions in multiple ways; we're doing it this way so you can see how filter logic works.)

• Create a Cases report.
• Set the Units standard filter to Days.
• Verify that the following fields are included:
  • Industry
  • Status
  • Type
• Set up the following custom filters in this order:
  • Industry: Equals Energy
  • Industry: Equals Electronics
  • Status: Not equal to Escalated
  • Type: Equals Structural
• Add the following filter logic:
  • (1 OR 2) AND 3 AND NOT 4Copy
• Save the report in a shared folder.
  • Report name: Cases by StatusCopy
  • Folder: Public Reports

@Rashmi PN Pal doesn't look like a Trailhead challenge validation issue yet. The error is happening when Salesforce tries to submit the order and execute the orchestration plan, so the first thing to check is the dependency setup in the Laptop Pro Master Orchestration

workspace. 

A cyclic dependency usually means two or more fulfillment steps depend on each other in a loop. For example, Step A waits for Step B, while Step B also waits for Step A, so the plan cannot decide what should run first. 

Please go back to the previous unit and recheck the dependency arrows carefully. The expected flow should not loop back on itself. Trailhead specifically asks for dependencies like Items Delivered -> Generate Invoice, Pick and Pack -> Create Shipping Order, Create Shipping Order -> Items Delivered, Items Delivered -> Warranty Activation, Warranty Activation -> Generate Invoice, and Warranty Activation -> Activate Subscription. The direction matters a lot here. If any dependency was created in reverse, it can cause this exact type of error (Understand Dependencies in Product Fulfillment Scenarios) 

After fixing the dependencies, create a fresh quote/order for Laptop Pro Bundle, activate the order, and submit it again. Trailhead’s next unit expects the order to submit successfully and then show the orchestration plan from the Decomposition Details tab (Learn to Execute an Orchestration Plan for Orders) 

Also check the Product Fulfillment Scenarios are attached to the correct products and lanes. If the wrong scenario adds the wrong step group, that can also create an invalid plan.

Hi @Hiraoka Taichi - Try these steps :

• App Launcher > Quotes > New Quote
  • Name it whatever you like
  • Account For Quote = Stradella Sonora
  • Status draft
• In the new Quote > Browse Catalogs > Service Catalog > Add 10 qty of API Access Premium > Save Quote
• In the same Quote (wait for the Quote line item to appear, make sure it is 10 qty) > Dropdown arrow in top right > Create Order
  • Create Single Order > Finish
• Click the new Order as it appears, or go back to Stradella Sonora Account > Related > Orders and find the new order under the related list and click into it
  • Note the Order Products here should have start date and end date relative to today's date
• Click the dropdown arrow in the top right of the Order page > click Activate Order
• Go back to tradella Sonora Account page, click Assets and look for a new 'API Access Premium' item in the Managed Assets list. Note again the Lifecycle dates are relative to today's date, not from 2025 (expired)

From here go back to the trail and continue to Renew the new API Access Premium line item we just created. 

This worked for me just now, I found that creating a new order or new asset was not enough, it had to originate from a new Quote.