Hi Members,We are using SF lightning.A process Builder is used to send email (email alert) to the case owner and the contact on the case when the case is closed. Contacts and Users with a certain profile are not receiving the email. Only users (then the contact on the case also) from one profile are receiving the email when case is closed. In the SETUP/ Organization-Wide Addresses both profiles are selected. Email is verified.I looked at the email log, there is no entry logged related to the issue. Send email is flagged on the profile (see screenshot) Any idea?
