I have created a record triggered flow on a custom object which contains 3 status’. An email is sent out when the status is “submitted”. However when the status changes to “Missing Documentation” and then back to “submitted” the same email that was already previously sent out when the record was first initially in the status of “submitted”
Is there a way to prevent the email from sending out a second time when the status is changed back to “submitted”?
3 respuestas
You could create a custom date field called “Submitted Date”. When the status is updated to Submitted and the Submitted Date is blank, then you can populate the Submitted Date with today’s date and then send the email notification. If the status is changed to Missing Documentation and then later changed to Submitted again, the automation would check if Submitted Date is blank, and if it’s not blank then don’t send the email.
