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Topics#Service CloudPregunta de Agnes MAGNIN
Agnes MAGNIN preguntó en #Service Cloud
19 oct 2021, 4:37 p.m.

Data connector doesn't work anymore on google sheet

Hi,

 

I can't connect on the Add-on Salesforce connector from a google sheet.

I tried to uninstall and reinstall the add-on but i still have the following message :

"Checking the add-ons connection to Salesforce... If you are having issues loading the Add-on, please try re-installing the Add-on."

 

#Salesforce Connector  #Sales Cloud  #Service Cloud  #Marketing Cloud

What are the bypass ?

 

Regards,

2 respuestas
  1. Mary Jennings (Forim)
    Ayer, 11:48 a.m.

    This issue is common when there are authentication problems or API permission restrictions. Try clearing your browser cache and cookies, then reauthorizing the Salesforce Connector in Google Sheets. Also, ensure that pop-ups are allowed and that your Salesforce session isn't timing out. 

     

    If the problem persists, an alternative like Skyvia (

    https://skyvia.com/data-integration/integrate-salesforce-google-sheets) can be used for seamless data integration between Google Sheets and Salesforce without relying on the add-on.

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