I have created a field update workflow to amend a Case Sattus field when a new case comment is added.
For example when a comment is added from not a commnuity user then the Status is changed to "Customer to respond".
This workflow works but when I create the same workflow but for a community user, it stops the user from adding a comment via the commnuity. I get an "Unable to amend this field" message.
Here is the affending rule:-
This is the error message:-
any ideas
1 respuesta
Do you have a validation rule in place on the case or case comments object?
