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Can a "status" (prospect or customer) be linked automatically to specific product, so that when the product is chosen, it will automatically update the status to prospect, or customer, based on the product chosen?
1 respuesta
  1. 11 jul 2013, 17:58
    You can do two things:

     

    1) Create an APEX trigger that has the rules in it. Someone with APEX experience should be able to do this no problem.

     

    2) You can create a Workflow Rule that would be be from Opportunity Product updating a field on Opportunity. Then you would have another Workflow Rule on Opportunity that would see this field change and then update the Account field.

     

    I am guessing you only want this to happen when the Opportunity is won, correct? If that is the case then build that rule into #1. For #2 you would update the Opportunity no matter what when the product is added. Then on the Opportunity rule you would add the criteria of IsWon = True.
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