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Noticias en tiempo realAnum ShamimPublicación de Hitesh Madan
Hitesh Madan publicó en las noticias en tiempo real de Anum Shamim's
29 abr 2019, 07:34

Hi Sunny,

 

Have you implemented Omni Channel Skill based routing for Live Agent?

 

Thanks,

Hitesh

3 comentarios
  1. Anum Shamim (Contour Software House)
    3 may 2019, 11:20

    Hello Hitesh,

    You don't need to use any custom code as the one you have mentioned.

    Firstly,You have to create separate button for each skill.

    Secondly, use below code for routing:

    https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/live_agent_dev/live_agent_direct_to_agent_fallback_in_prechat_form.htm

    In my Process, I have used Button ID in option

    field.So

    ,whatever option was selected by customer the call is redirected to that agent.

    I hope this helps.

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