Mejorar Service Cloud con Lightning Knowledge
Dé a los agentes la información correcta, en el momento adecuado y en el formato correcto para cerrar casos.
Fundamentos de Knowledge para Lightning Experience
Utilice Lightning Knowledge para crear una base de conocimientos para ofrecer un mejor servicio de atención al cliente.
Lightning Knowledge Setup and Customization
Create record types and page layouts to optimize Lightning Knowledge for your business.
Fundamentos de búsqueda de Knowledge
Aprenda cómo funciona la búsqueda en Salesforce Knowledge y personalice su organización para obtener mejores resultados.
Lightning Knowledge Migration
Unlock the full power of Knowledge by migrating to Lightning Knowledge.
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
Einstein Article Recommendations for Service
Recommend articles to service agents in real time with Einstein Article Recommendations.
Knowledge Grounding for AI: Quick Look
Prepare your knowledge base to optimize AI-generated content.
Unified Knowledge: Quick Look
Connect third-party knowledge in Salesforce to ground generative AI features for Einstein.