See What’s New with Success Plans and Net Zero

Learning Objectives

After completing this unit, you’ll be able to:

• Describe how Customer Success Score now tracks Agentforce adoption and certifications.
  
• Explain how Signature Success Plan extends to MuleSoft GovCloud customers.
  
• Identify how Net Zero’s data management features improve carbon accounting accuracy.
  
• Explain how to automate identifying and filling missing energy consumption data across multiple assets.
  

Salesforce Success Plans

Customer Success Score Enhancements

Customer Success Score now tracks Agentforce feature adoption and provides insights into Agentforce certifications and Agentblazer status.

Learn more about Customer Success Score Enhancements.

Signature for MuleSoft Government Cloud

The Signature Success Plan is now available for MuleSoft GovCloud customers. MuleSoft’s customer success experience is now delivered through Salesforce Success Plans, which includes industry-leading success and support guidance from MuleSoft experts.

Net Zero

Snippets Alignment to Disclosure Frameworks

Associate Information Library content to specific disclosure frameworks and questions, to ensure compliance and save time.

Data Ingestion Flow with Concur Connector

Easily connect and integrate data from third-party sources like Concur and Workday, ensuring comprehensive and accurate ESG data for reporting and accounting.

Multilevel Environmental Accounting

Easily create and manage more than two levels of hierarchy in environmental accounting for complex company structures. Enable accurate and comprehensive carbon accounting that reflects your real-world organizational structure.

Bulk Data Gap Filling

Automatically identify and fill missing energy consumption data across multiple assets for accurate carbon accounting, especially when crucial data is missing or incomplete.

Agentforce for Net Zero Cloud: Disclosure Assistance

Drastically reduce the time it takes to create final reports. Agentforce finds relevant sustainability data and uses it to draft snippets for use in your reporting frameworks. It also identifies outdated snippets and updates them based on the most recent data.

Agentforce for Net Zero Cloud: Insights Gathering

Agentforce now understands the data model in Net Zero Cloud and gives you quick sustainability insights about your organization.