Discover Public Sector Solutions
Learning Objectives
After completing this unit, you’ll be able to:
- Describe the role software plays in public sector organizations.
- Summarize what’s included with Public Sector Solutions.
- Explain how Public Sector Solutions enhances and accelerates government operations.
Discover the New Era of Government Efficiency
When the public depends on the work you do, it’s critical to get the job done right while also making efficient use of resources. This speed and productivity hinges on having the right system–one that’s purpose-built for public service.
Public Sector Solutions is a comprehensive suite of digital tools that enhances every area of constituent-focused services.
Instead of relying on paper forms or disconnected systems, everything–your constituent data, benefits information, regulatory framework, and much more–lives in one secure cloud platform. The result? Citizens get clear, streamlined services, while staff gain tools that make work easier.
Out-of-the box data models, UI, workflows, and analytics available on a market-leading low code application platform empower agencies to do everything faster–from understanding the constituents they serve to streamlining how they deliver that service.
Public Sector Solutions gives government agencies a central system for managing the many processes that support their communities every day. Let’s find out more.
Learn What’s Included
From compliance to program delivery, you can use ready-made apps and features that help you work more efficiently and provide better service.
With Public Sector Solutions pre-built apps, you can:
- Manage licensing and permitting processes, and capture information during inspections with speed and accuracy.
- Deliver social programs and benefits with intuitive case management tools and workflows.
- Simplify regulatory enforcement, investigations, and incident management.
- Accelerate recruitment and manage talent with tools designed for public sector hiring.
- Process grants and track applications, funding awards, and requirements.
- Handle emergency program delivery, reviews, and more.
With Public Sector Solutions, you get a unified view of every constituent and specially designed data model objects to organize all of your agency data. Self-service tools and online portals help constituents to discover and apply for benefits, request licenses to stay compliant, explore jobs at your agency, and more.
Automation works across the system so you spend less time on routine tasks, and focus more on complex cases that require special attention. For example, automatically check applications for completeness, eligibility, and other criteria, or calculate application fees.
And then there’s AI. Agentforce for Public Sector revolutionizes government services with pre-built capabilities that give you the ability to deploy solutions quickly and confidently without sacrificing the nuance and insight of tailored technology for public sector work. Your agents can handle routine yet mission-critical tasks–from screening applications and managing complaints to ensuring compliance. This way, your agency can operate 24/7, while also boosting speed, accuracy, and constituent satisfaction.
Most importantly, Agentforce uses enterprise-grade security and compliance features to make sure that speed and efficiency come packaged with trust.
Upgrade and Automate with Confidence
Public Sector Solutions provides a unique combination of reliability, efficiency, ease, and innovation. And, as missions and constituencies evolve, Salesforce stays ready to support your success. With three releases per year, you can be sure you’re working with the latest technology to operate at the highest level.
Designed for impact across all levels of government, from municipalities to federal agencies, Public Sector Solutions delivers:
-
Faster, more transparent public services: Modern self-service portals help citizens apply for permits, benefits, and social programs online, track their status, and resolve issues faster.
-
Modular deployment: Agencies can mix and match apps, such as Licensing & Permitting, Inspection Management, Grants Administration, Benefit Management, or Talent Recruitment Management, while customizing for local workflows and regulations.
-
Low-code tools that accelerate adoption: With conversational AI, dynamic forms, and a robust data model, you can build complex workflows quickly, with clicks, not code.
-
Improved ROI and modernization: Agencies report cost savings due to faster deployment, reduced maintenance of legacy systems, and less custom development.
From licensing and benefit programs to AI-driven agents and employee support, Public Sector Solutions is paving the way for a responsive, efficient, and future-ready government. So are you ready to transform how you serve your citizens?
Next Steps
Ready to dive deeper? Explore all the advantages of Public Sector Solutions with the Public Sector Solutions Basics badge. Or, check out details on Agentforce for Public Sector.