Business Analyst Exam Overview
Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts
Customer Discovery
Exam Weight 17%
Drucker School—Business Performance Basics
Create a blueprint for your organizational actions by answering five questions.
Organizational Alignment (V2MOM)
Use the V2MOM process to get aligned on goals and strategies across the company.
Admin & BA Job Comparison: Quick Look
Learn what Salesforce admins and business analysts do, and how their roles are different.
Salesforce Business Analyst: Quick Look
Learn what Salesforce business analysts do and the skills they need to succeed.
Business Analyst Best Practices
Improve your skills as a business analyst with pro tips from the experts.
Business Analyst: Skilling Up for the Implementation Lifecycle
Community-led session focused on the skills needed for a Business Analyst.
Salesforce Agile Basics
Discover how Salesforce became agile and revolutionized product development.
Scrum and Kanban at Salesforce
Discover two workflows that Salesforce teams use for agile development.
Get Lightning Experience Adoption Insights with the Lightning Usage App
Trailblazer Community Documentation
Security Basics
Educate your users, protect your Salesforce org, and encourage a culture of security.
Collaboration with Stakeholders
Exam Weight 23%
Drucker School—Organizational Change Leadership
Stay competitive with the Drucker principles for driving change within your organization.
Content Strategy Development
Develop a content strategy that aligns customer needs with business objectives.
Trust and Influence
Explore tactics for building trust and strategies to influence a desired outcome.
Journey Mapping
Improve your solution design by mapping how customers experience your product or service.
Innovation Customer Discovery
Learn tactics for rapid research that will help you better understand your customers.
Innovation Ideation & Prototyping
Work as a team to generate and prioritize ideas and build rapid prototypes.
Virtual Whiteboarding: Quick Look
Learn tips and best practices for whiteboarding during a virtual meeting.
Sales Operations Use Case and Best Practices
Get practical tips on process improvement and collaboration.
Relationship Building
Respond to your teammates with empathy and foster an environment of trust.
Business Process Mapping
Exam Weight 12%
User Experience Basics
Dig into user experience process, tools, techniques, and best practices.
Requirements
Exam Weight 18%
User Stories
Exam Weight 18%
Salesforce DevOps with Copado
Learn Copado’s take on how DevOps helps you deliver innovation faster with less risk.
Development Support and User Acceptance
Exam Weight 12%
Advanced Salesforce Release Readiness Strategies
Learn how to leverage new Salesforce features across your organization.
Additional Preparation
Additional resources to help prepare you for certification.
Cert Prep: Salesforce Business Analyst
Use practice quizzes and flashcards to study for the Business Analyst certification exam.
