Trailmix 1 Video Walkthrough
This video will give you a quick walkthrough of the concepts you'll learn in this trailmix.
Section 1: Learn about Trailhead
In this section, you'll learn about Trailhead and how to find your way around it.
Trailhead Playground Management
Create hands-on orgs, practice your Salesforce skills, and complete Trailhead challenges.
Section 2: Salesforce Basics
In this section, you'll learn about Salesforce CRM, discover its use cases and get introduced to the Salesforce Platform.
What is Salesforce?
What exactly does Salesforce do? What is a CRM? In this video, learn about the “Who?, What?, How?, and Why?” of Salesforce.
What Is Salesforce Customer 360?
Learn about the suite of tools that Salesforce offers to help businesses get a single, shared view of their customers.
Salesforce CRM
Learn how to use customer relationship management (CRM) software to grow your business.
Salesforce Platform Basics
Get introduced to the platform, navigate use cases, and build custom functionality.
Section 3: Data Modeling
In this section, you'll learn how to create a data model and load data in Salesforce
Section 4: Super Project - Part 1 of 3
Practice hands-on with a project. This is part of a longer set of related projects which will continue in upcoming trailmixes.
Build a Data Model for a Recruiting App
Customize an app using clicks, not code, to give your recruiters easy access to key data.
Section 5: Intro to Agentforce
In this section, you'll learn about Agentforce - our new autonomous conversational AI assistant powered by Generative AI.
Agentforce Key Components: Quick Look
Learn how AI agents use LLMs and context to assist customers and human agents.
Start your Trailmix 2: Customize Salesforce with Clicks
Congratulations on finishing your first trailmix. Blaze your next trail!
