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11 hrs 45 mins
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Desk.com to Service Cloud Transition Basics badge

Desk.com to Service Cloud Transition Basics

Assess your org readiness and plan the timing of your move to Service Cloud.
Desk.com to Service Cloud Transition Plan badge

Desk.com to Service Cloud Transition Plan

Evaluate your options for moving to Service Cloud and create your transition plan.
Data Migration and Service Cloud Setup badge

Data Migration and Service Cloud Setup

Move your data from Desk.com to Service Cloud and perform your initial setup.
Service Cloud for Lightning Experience badge

Service Cloud for Lightning Experience

Set up customer service for your business.
Service Cloud Agent Productivity badge

Service Cloud Agent Productivity

Help your agents work faster and more efficiently in the Service Console.
Service Console Customization badge

Service Console Customization

Customize the Service Console to increase agent productivity and make your customers love you.
Service Console Components badge

Service Console Components

Give your support agents everything they need on one screen.
Build a Community with Knowledge and Chat badge

Build a Community with Knowledge and Chat

Use the Customer Service template to create a community with chat snap-ins and knowledge.
Web Chat Basics badge

Web Chat Basics

Set up a simple-to-use web chat channel using Snap-ins Chat in Lightning Experience.
Reports & Dashboards for Lightning Experience badge

Reports & Dashboards for Lightning Experience

Visualize key business metrics in real-time using Lightning Experience.
Trailmix complete!
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