Start tracking your progress
Desk to Salesforce Starter Path
A collection of trailhead modules specifically recommended for desk customers to make their transition easier and more effective
11 hrs 45 mins
Time to complete Trailmix
Desk.com to Service Cloud Transition Basics
Assess your org readiness and plan the timing of your move to Service Cloud.
Desk.com to Service Cloud Transition Plan
Evaluate your options for moving to Service Cloud and create your transition plan.
Data Migration and Service Cloud Setup
Move your data from Desk.com to Service Cloud and perform your initial setup.
Service Cloud for Lightning Experience
Set up customer service for your business.
Service Cloud Agent Productivity
Help your agents work faster and more efficiently in the Service Console.
Service Console Customization
Customize the Service Console to increase agent productivity and make your customers love you.
Service Console Components
Give your support agents everything they need on one screen.
Build a Community with Knowledge and Chat
Use the Customer Service template to create a community with chat snap-ins and knowledge.
Web Chat Basics
Set up a simple-to-use web chat channel using Snap-ins Chat in Lightning Experience.
Reports & Dashboards for Lightning Experience
Visualize key business metrics in real-time using Lightning Experience.