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BA and QA Training by A. Slack
Training for Business Analyst's and Quality Assurance Analyst's looking to get started in the Salesforce platform
59 hrs 50 mins
Time to complete Trailmix
Career Development Planning
Build a career plan and learn how to land a job in the Salesforce ecosystem.
Salesforce Platform Basics
Get introduced to the platform, navigate use cases, and build custom functionality.
Get Started with Lightning Experience
Start your journey to becoming a new Salesforce Admin with Lightning Experience.
Email Creation and Sending
Learn the three steps to creating effective marketing emails.
Choose the right picklist field for the job, manage picklists, and share picklist values.
Give your data structure with objects, fields, and relationships.
Learn how to import and export data in Salesforce.
Formulas & Validations
Tailor your apps without writing code by using point-and-click logic.
Protect Your Salesforce Data
Learn how you and your users can work together to keep your data safe.
Lightning Experience Basics
Explore our new user experience and learn how to enable it for your organization.
Lightning Experience Customization
Customize the Lightning Experience user interface without writing any code.
Build a Battle Station App
Build a simple project management app to construct a galactic battle station. No code required.
Reports & Dashboards for Lightning Experience
Visualize key business metrics in real-time using Lightning Experience.
Quick Start: Reports & Dashboards
Create a report and dashboard to visualize your Opportunities.
Automate processes for every app, experience, and portal with declarative tools.
Build a Suggestion Box App
Build a simple suggestion management app. No code required.
CRM for Lightning Experience
Get started with Salesforce CRM and explore Lightning Experience.
Service Console Customization
Customize the Service Console to increase agent productivity and make your customers love you.
Quick Start: Lightning App Builder
Build an app for sales reps in the field. No code required.
Knowledge Basics for Salesforce Classic
Help employees and customers find answers fast with an online, searchable knowledge base.
Knowledge Search Basics
Learn how search works in Salesforce Knowledge and customize search in your org for better results.
Service Cloud for Lightning Experience
Set up customer service for your business.
Financial Services Cloud Data Modeling
Structure your financial services data with objects, fields, and relationships.
Financial Services Cloud Basics
Learn how to use Financial Services Cloud and customize it for your business.
Financial Services Cloud Customization
Learn how to set up Financial Services Cloud for your unique business.
Build a Discount Calculator
Create a flow that calculates and updates an opportunity's discount.
Learn how to work with Accelerators to boost your company's productivity.
Call Center Integration for Lightning Experience
Take customer calls by integrating your phone channel and service console.
Customize an Org to Support a New Business Unit
Manage users and optimize your business model for efficiency.
Workflow Rule Migration
Embrace Process Builder and take your automation to the next level.
Learn about Lightning apps, create one, and upgrade a Classic app to Lightning.
Lightning App Builder
Build custom pages for Lightning Experience and the Salesforce mobile app quickly with point-and-click tools.
Quick Start: Build Your First App
Create a simple app to track visits to your local park.
Session-Based Permission Sets and Security
Use session-based permission sets to limit access to data in your org.
Service Console Components
Give your support agents everything they need on one screen.
Learn how to write clean, easy-to-understand formulas for complex use cases.
Access, display, and integrate data from an external data source in real time.
Company-Wide Org Settings
Learn about search, regional settings, multiple currencies, and user interface controls.
Process Design Without Limits
Understand limits and avoid them as you work on objects and customize your org.
Create Reports and Dashboards for Sales and Marketing Managers
Track key business information for your stakeholders with reports and dashboards.
Business Administration Specialist
Brighten up a new business unit with the Salesforce tools the team needs to succeed.