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The new consumer mandate is speed, and a brand new joint project between MyClever, Drift, Salesforce, and SurveyMonkey Audience has just found chatbots as fulfilling this very need. In the State of Chatbots 2018research, it was found consumer feel chatbots are 35% better at answering both quick, and complex questions than applications. 

69% of Consumers Prefer Chatbots For Quick Communication with Brands

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