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Modules: dive into specific topics

Modules introduce you to specific topics in bite-sized units. Learn what a feature is, when it's helpful, and how to use it. Then test yourself with interactive challenges.


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Tags (20)

  • Apex
  • App Lifecycle
  • App Logic
  • CRM
  • Chatter
  • Data Management
  • Database
  • General
  • Heroku
  • Integration
  • Lightning
  • Mobile
  • Nonprofit
  • Partner
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  • Salesforce Mobile App
  • Security
  • Tools
  • User Interface
  • Visualforce

Showing 286 modules out of 286

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55 mins
Module
Lightning Experience Basics
Explore our new user experience and learn how to enable it for your organization.
  • Admin
  • Beginner
  • Developer
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1 hr
Module
Lightning Experience Rollout
Develop a rollout strategy to help your users get started with our new user interface.
  • Admin
  • Beginner
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30 mins
Module
CRM Basics for Salesforce Classic
Get started with navigating Salesforce CRM and personalizing your experience.
  • Admin
  • Beginner
  • Business User
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1 hr 20 mins
Module
Lightning Experience Development
Understand how our new UX impacts Apex, Visualforce, APIs, and more.
  • Developer
  • Intermediate
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2 hrs 5 mins
Module
Visualforce & Lightning Experience
Learn how to use Visualforce to customize your Lightning Experience.
  • Developer
  • Intermediate
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2 hrs 45 mins
Module
Apex Basics & Database
Use Apex to add business logic and manipulate your data in Salesforce.
  • Developer
  • Beginner
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45 mins
Module
Event Monitoring
Discover insights into your Salesforce org with this powerful monitoring feature.
  • Admin
  • Advanced
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50 mins
Module
Analytics Basics
Uncover new insights from your business data using Analytics and the smarts of Einstein.
  • Admin
  • Beginner
  • Business User
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25 mins
Module
Marketing Cloud Social Specialist Certification Maintenance (Spring '17)
Review updates to Social Studio to maintain your certification.
  • Business User
  • Intermediate
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1 hr 35 mins
Module
Salesforce Mobile App Customization
Customize your mobile experience with the Salesforce app.
  • Admin
  • Beginner
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2 hrs
Module
Salesforce Basics for Nonprofits
Build a solid foundation for implementing Salesforce at your nonprofit.
  • Admin
  • Beginner
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2 hrs
Module
Apex Enterprise Patterns: Service Layer
Form a durable core for your apps with reusable code and efficient API consumption.
  • Developer
  • Advanced
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1 hr 5 mins
Module
Branded Mobile Apps with mySalesforce
Use mySalesforce to create and release your own branded mobile app.
  • Admin
  • Intermediate
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3 hrs 30 mins
Module
Visualforce Mobile
Use Visualforce to customize and expand your Salesforce mobile experience.
  • Developer
  • Intermediate
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1 hr
Module
Lightning Experience for Sales
Drive adoption of sales features through customizations that work best for your company.
  • Admin
  • Intermediate
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1 hr 5 mins
Module
Database & .NET Basics
Take what you know about SQL and apply that to SOQL, SOSL, and DML in Apex.
  • Developer
  • Beginner
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40 mins
Module
Winter ’18 Release Notes Highlights
Explore highlights from the Winter '18 Release Notes.
  • Admin
  • Beginner
  • Business User, Developer
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40 mins
Module
Sales Cloud: Quick Look
Grow your business, boost productivity, and make smart decisions with Sales Cloud.
  • Business User
  • Beginner
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40 mins
Module
Trust and Influence
Explore tactics for building trust and strategies to influence a desired outcome.
  • Admin
  • Beginner
  • Business User, Developer
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1 hr 40 mins
Module
HEDA Reports
Build reports to get the most out of your higher ed data.
  • Admin
  • Beginner
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1 hr
Module
Data Quality
Discover strategies for assessing and improving the quality of your data in Salesforce.
  • Admin
  • Beginner
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1 hr 15 mins
Module
Change Management
Safely deploy changes by developing them like apps.
  • Admin
  • Advanced
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1 hr 25 mins
Module
Storytelling & Communication
See how stories make your meetings, presentations, and communications more compelling.
  • Admin
  • Beginner
  • Business User, Developer
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1 hr 20 mins
Module
Pardot Lead Generation
Use campaigns, forms, and landing pages to turn visitors into leads.
  • Business User
  • Beginner
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1 hr
Module
Apex Triggers
Write Apex triggers to perform custom database actions.
  • Developer
  • Beginner
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2 hrs 55 mins
Module
Donation Management
Manage households, contacts, and donations in Salesforce.
  • Admin
  • Beginner
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1 hr 50 mins
Module
Mobile Strategy Development
Transform your business by crafting, executing, and refining your mobile strategy.
  • Admin
  • Intermediate
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1 hr 5 mins
Module
Innovation Customer Discovery
Learn tactics for rapid research that will help you better understand your customers.
  • Admin
  • Beginner
  • Business User
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1 hr
Module
Big Object Basics
Learn about big objects, their use cases, and how to create and query them.
  • Developer
  • Intermediate
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1 hr 15 mins
Module
Event Monitoring Analytics App
Use a powerful prebuilt app to visualize your Salesforce event log data.
  • Admin
  • Intermediate
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55 mins
Module
Marketing Automation Strategies
Learn to scale your marketing efforts using first-party data, templates, and automations.
  • Admin
  • Beginner
  • Business User
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45 mins
Module
Customer Success Strategies for AppExchange Partners
Help your customers succeed and turn them into advocates for your solutions.
  • Business User
  • Intermediate
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45 mins
Module
Desk.com Support Center
Learn about and customize your Desk.com support center.
  • Admin
  • Beginner
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1 hr 40 mins
Module
Native iOS
Develop native iOS apps using Salesforce Mobile SDK.
  • Developer
  • Advanced
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40 mins
Module
Premier Success Plans
Learn what the Premier Success Plans have to offer.
  • Admin
  • Beginner
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1 hr 30 mins
Module
Field Service Center Customization
Customize, track, and report on your mobile service workflow.
  • Admin
  • Intermediate
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1 hr 40 mins
Module
Continuous Integration Using Salesforce DX
Set up continuous integration tools to improve the quality of your code.
  • Developer
  • Intermediate
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1 hr 35 mins
Module
Service Console Customization
Customize the Service Console to increase agent productivity and make your customers love you.
  • Admin
  • Beginner
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1 hr 15 mins
Module
Knowledge Basics
Help employees and customers find answers fast with an online, searchable knowledge base.
  • Admin
  • Beginner
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40 mins
Module
Scrum and Kanban at Salesforce
Discover two workflows that Salesforce teams use for agile development.
  • Business User
  • Beginner
  • Developer
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1 hr 20 mins
Module
Engagement & Retention
Attract and retain talent through daily, consistent engagement.
  • Business User
  • Beginner
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45 mins
Module
Innovation Basics
Cultivate the right behaviors and team to ignite innovation in your organization.
  • Admin
  • Beginner
  • Business User
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45 mins
Module
Innovation Project Definition
Define a problem that requires fresh thinking and scope your innovation project.
  • Admin
  • Beginner
  • Business User
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1 hr 35 mins
Module
Pardot Process Automation
Manage actions and tasks in Pardot using automation tools.
  • Business User
  • Beginner
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45 mins
Module
Einstein Discovery Story Insights
Learn how Einstein Discovery can help you make informed decisions for your business.
  • Admin
  • Advanced
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30 mins
Module
Gmail Integration
Help reps track customer interactions and work their Salesforce deals directly in Gmail.
  • Admin
  • Intermediate
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30 mins
Module
Opportunity Management
Learn to manage prospects from lead to close in Sales Cloud.
  • Business User
  • Beginner
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3 hrs 15 mins
Module
App Development with Salesforce DX
Use the Salesforce command-line interface to create, convert, and deploy apps.
  • Developer
  • Intermediate
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1 hr 20 mins
Module
HTML5 & Hybrid
Build Cordova-based hybrid mobile apps using HTML5 and Salesforce Mobile SDK.
  • Developer
  • Advanced
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3 hrs 5 mins
Module
Injection Vulnerability Prevention
Find and fix cross-site scripting, SOQL injection, and other vulnerabilities.
  • Developer
  • Advanced
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1 hr 40 mins
Module
Analytics App Template Development
Use templates to distribute Einstein Analytics apps to your partners and customers.
  • Admin
  • Intermediate
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1 hr 40 mins
Module
Apex Enterprise Patterns: Domain & Selector Layers
Programmatically create powerful queries, perform operations, and invoke business logic.
  • Developer
  • Advanced
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20 mins
Module
Account Data Strategies
Learn how your sales team can use data to close deals.
  • Business User
  • Beginner
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2 hrs 25 mins
Module
Visualforce Basics
Use Visualforce to build custom user interfaces for mobile and web apps.
  • Developer
  • Beginner
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1 hr
Module
UX Prototyping Basics
Get to know prototypes and how to use Salesforce Lightning Design System to build them.
  • Developer
  • Beginner
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30 mins
Module
Sales Territory Planning
Use key metrics to plan sales territories that grow your bottom line.
  • Business User
  • Beginner
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1 hr 35 mins
Module
Workflow Rule Migration
Embrace Process Builder and take your automation to the next level.
  • Admin
  • Intermediate
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20 mins
Module
Sales Team Collaboration
Use Salesforce collaboration tools to sell as a team.
  • Business User
  • Beginner
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30 mins
Module
Artificial Intelligence Basics
Learn what AI is and how it will transform CRM and the customer experience.
  • Admin
  • Beginner
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55 mins
Module
Lightning Component Tips & Gotchas
Learn development tips, tricks, and things to watch out for.
  • Developer
  • Intermediate
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1 hr
Module
Lightning Apps
Learn about Lightning apps, create one, and upgrade a Classic app to Lightning.
  • Admin
  • Intermediate
  • Developer
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1 hr
Module
Einstein High Velocity Sales Cloud
Turbocharge sales by pairing up powerful sales features with the smarts of Einstein.
  • Admin
  • Intermediate
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1 hr 15 mins
Module
Entitlement Management
Deliver on the promise of great service to your customers with rules you create.
  • Admin
  • Beginner
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45 mins
Module
Desk.com Organization
Use custom fields, labels, and views to organize your customer support cases.
  • Admin
  • Beginner
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1 hr 40 mins
Module
App Development Without Limits
Avoid limits as you develop scalable apps.
  • Developer
  • Advanced
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55 mins
Module
Innovation Ideation & Prototyping
Work as a team to generate and prioritize ideas and build rapid prototypes.
  • Admin
  • Beginner
  • Business User
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35 mins
Module
Accounts & Contacts
Discover how accounts and contacts work together in Salesforce.
  • Admin
  • Beginner
  • Business User
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20 mins
Module
Desk.com to Service Cloud Transition Plan
Evaluate your options for moving to Service Cloud and create your transition plan.
  • Admin
  • Intermediate
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25 mins
Module
Products, Quotes, & Contracts
Configure price books, templates, and contracts to help your sales reps sell products.
  • Admin
  • Intermediate
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1 hr
Module
Heroku Flow
Use Heroku Flow to manage continuous delivery in app development
  • Developer
  • Intermediate
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45 mins
Module
Duplicate Management
Resolve and prevent duplicates to increase user confidence in your data.
  • Admin
  • Intermediate
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25 mins
Module
Technologies and Trends of the Fourth Industrial Revolution
Learn about the ten breakthrough technologies fueling the Fourth Industrial Revolution.
  • Business User
  • Beginner
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45 mins
Module
Formulas & Validations
Tailor your apps without writing code by using point-and-click logic.
  • Admin
  • Intermediate
  • Developer
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45 mins
Module
One-on-One Meetings
Learn tips for having productive one-on-one meetings with your direct reports.
  • Business User
  • Beginner
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45 mins
Module
Desk.com Toolkit
Learn how to use the admin, agent, and business insights sections of Desk.com.
  • Admin
  • Beginner
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1 hr 40 mins
Module
Coaching & Feedback
Get practical tools and guidance on coaching your team.
  • Business User
  • Beginner
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45 mins
Module
Identity Basics
Secure your org so users can log in once to access a variety of apps, orgs, and services.
  • Admin
  • Beginner
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2 hrs 10 mins
Module
Salesforce Mobile App Security and Compliance
Secure the Salesforce mobile app and control access to Salesforce from mobile devices.
  • Admin
  • Intermediate
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20 mins
Module
Commerce Cloud Basics
Give customers a seamless commerce experience that integrates with your backend systems.
  • Business User
  • Beginner
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30 mins
Module
Salesforce Agile Basics
Discover how Salesforce became agile and revolutionized product development.
  • Business User
  • Beginner
  • Developer
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1 hr 15 mins
Module
Pardot Lead Scoring and Grading
Use scoring and grading to identify the best leads for your sales team.
  • Business User
  • Beginner
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50 mins
Module
Platform Events Basics
Deliver custom notifications within the Salesforce platform and in external apps.
  • Developer
  • Intermediate
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2 hrs 55 mins
Module
Advanced Formulas
Learn how to write clean, easy-to-understand formulas for complex use cases.
  • Admin
  • Advanced
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20 mins
Module
Salesforce Ecosystem
Witness the awesomeness of our incredible partner ecosystem and customer community.
  • Business User
  • Beginner
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45 mins
Module
Live Agent Basics
Connect customers to the best agent for the job using live chat.
  • Admin
  • Intermediate
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2 hrs 15 mins
Module
Application Lifecycle Management
Learn best practices for team app development and lifecycle management.
  • Developer
  • Intermediate
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40 mins
Module
Email Studio Basics
Take a tour of Email Studio and start setting it up for your users.
  • Admin
  • Beginner
  • Business User
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30 mins
Module
Path & Workspaces
Guide your reps through opportunity stages with helpful assistance and an optimized page layout.
  • Admin
  • Intermediate
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25 mins
Module
Company-Wide Org Settings
Learn about search, regional settings, multiple currencies, and user interface controls.
  • Admin
  • Intermediate
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1 hr 25 mins
Module
Process Automation
Save time across your org by using our point-and-click tools to automate repetitive business processes.
  • Admin
  • Intermediate
  • Developer
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50 mins
Module
Salesforce User Tour
Get hands-on with the features that put the "sales" in Salesforce.
  • Business User
  • Beginner
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45 mins
Module
IoT Basics
Tailor your customer experience with Salesforce Internet of Things (IoT).
  • Business User
  • Intermediate
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1 hr 15 mins
Module
Identity for Customers
Use Salesforce Identity to engage your customers and attract new ones.
  • Admin
  • Intermediate
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40 mins
Module
Dreamforce & Next Steps
Make the most of your time at Dreamforce and keep learning after the event.
  • Admin
  • Beginner
  • Business User, Developer
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20 mins
Module
Salesforce Release Strategies
Learn how Salesforce releases new features and how your company can make the most of them.
  • Admin
  • Beginner
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55 mins
Module
Omni-Channel Basics
Unify your channels and manage your agent capacity with Omni-Channel and routing rules.
  • Admin
  • Intermediate
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1 hr
Module
Shield Platform Encryption
Encrypt your data at-rest in the cloud and manage the life cycle of your encryption keys.
  • Admin
  • Advanced
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1 hr 40 mins
Module
Lightning Data Service Basics
Learn about force:recordData, its benefits, and how to use it in your components.
  • Developer
  • Intermediate
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30 mins
Module
Sales Productivity
Boost rep productivity with an activity timeline and integrated email.
  • Admin
  • Intermediate
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2 hrs
Module
Sales Analytics App
Put Sales Cloud data to work with the powerful dashboards of the Analytics app.
  • Admin
  • Intermediate
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1 hr 15 mins
Module
AppExchange App Strategy
Identify the tools and technologies needed to build your AppExchange app.
  • Admin
  • Beginner
  • Developer
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55 mins
Module
Identity Connect Basics
Leverage Microsoft Active Directory to manage your Salesforce users.
  • Admin
  • Advanced
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1 hr 30 mins
Module
Financial Services Cloud Data Modeling
Structure your financial services data with objects, fields, and relationships.
  • Admin
  • Beginner
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35 mins
Module
Service Cloud for Lightning Experience Basics
Set up customer service in a flash for your business.
  • Admin
  • Beginner
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1 hr 20 mins
Module
Analytics Data Integration Basics
Bring your data into Analytics and make it work for you.
  • Admin
  • Intermediate
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50 mins
Module
Sales Cloud Productivity Best Practices
Optimize Sales Cloud so your team can be productive every single day.
  • Admin
  • Beginner
  • Business User
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1 hr
Module
Salesforce CPQ Basics
Discover how Salesforce CPQ helps your sales team create quotes faster than ever before.
  • Business User
  • Beginner
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2 hrs 15 mins
Module
Lightning Experience Reports & Dashboards
Visualize key business metrics in real-time using Lightning Experience.
  • Admin
  • Beginner
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30 mins
Module
Salesforce Einstein Features
Discover insights and predict outcomes with this powerful set of AI-enhanced features.
  • Admin
  • Beginner
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10 mins
Module
Salesforce Cloud Benefits
Understand the flexibility of a "complete" CRM that evolves with your business needs.
  • Business User
  • Beginner
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1 hr 15 mins
Module
Analytics Dashboard Navigation
Find your way around dashboards and drill in to get the insights you need.
  • Admin
  • Beginner
  • Business User
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40 mins
Module
Data Management
Learn how to import and export data in Salesforce.
  • Admin
  • Beginner
  • Developer
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1 hr 15 mins
Module
Session-Based Permission Sets and Security
Use session-based permission sets to limit access to data in your org.
  • Admin
  • Intermediate
  • Developer
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1 hr 20 mins
Module
AppExchange App Trial Management
Convert your prospects to customers with a free trial of your AppExchange app.
  • Developer
  • Intermediate
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25 mins
Module
Quip Features
Learn how to create, share, and discuss Quip documents with your team.
  • Business User
  • Beginner
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55 mins
Module
Service Cloud Platform Efficiency
Drive profitability with customer self-service, mobile connectivity, and analytics.
  • Business User
  • Beginner
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1 hr 20 mins
Module
Large Data Volumes
Plan for and work with large data volumes within Salesforce.
  • Developer
  • Advanced
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50 mins
Module
Einstein Discovery Basics
Listen to the stories your data can tell you.
  • Admin
  • Beginner
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50 mins
Module
Process Design Without Limits
Understand limits and avoid them as you work on objects and customize your org.
  • Admin
  • Advanced
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2 hrs
Module
Apex Integration Services
Integrate with external apps using Apex REST and SOAP services.
  • Developer
  • Intermediate
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20 mins
Module
Sales Rep Training
Help your team think beyond their quotas and adopt creative sales techniques.
  • Business User
  • Beginner
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1 hr 10 mins
Module
Security Basics
Educate your users, protect your Salesforce org, and encourage a culture of security.
  • Admin
  • Intermediate
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50 mins
Module
Salesforce DX Development Model
Drive modular-based development with Salesforce DX tooling.
  • Developer
  • Intermediate
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1 hr 15 mins
Module
Field Service Lightning Basics
Learn about Field Service Lightning and set service territories.
  • Admin
  • Intermediate
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1 hr 55 mins
Module
Screen Flow Distribution
Make sure your users can easily access the flows you built.
  • Admin
  • Intermediate
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30 mins
Module
Financial Services Cloud Basics
Learn how to use Financial Services Cloud and customize it for your business.
  • Admin
  • Beginner
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1 hr 15 mins
Module
Apex & .NET Basics
Discover similarities between programming in .NET and Apex, and learn the basics of starting with Apex.
  • Developer
  • Beginner
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1 hr 40 mins
Module
Community Rollout Strategy
Develop a strategy to build, launch, and nurture a community.
  • Admin
  • Intermediate
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1 hr
Module
Service Cloud Macros
Save time for your support agents by creating and running helpful macros.
  • Admin
  • Intermediate
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1 hr 5 mins
Module
Transaction Security
Automatically monitor events and get instant notifications, based on rules you create.
  • Admin
  • Advanced
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1 hr 40 mins
Module
Custom Metadata Types
Learn how to customize, deploy, package, and upgrade application metadata with ease.
  • Developer
  • Intermediate
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45 mins
Module
Writing Style
Learn to write conversationally with these style tips.
  • Admin
  • Beginner
  • Business User, Developer
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50 mins
Module
User Management
Set up users and control how they can view or edit your business data.
  • Admin
  • Beginner
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20 mins
Module
Quip Basics
Explore how Quip can simplify your team workflow with flexible docs and spreadsheets.
  • Business User
  • Beginner
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1 hr
Module
Lead to Cash Sales Features
Optimize Salesforce with the right combination of products for your sales teams.
  • Business User
  • Beginner
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1 hr 20 mins
Module
Email Marketing Strategies
Discover best practices to use when designing and sending an email.
  • Business User
  • Beginner
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35 mins
Module
Salesforce Mobile App Basics
Collaborate with your teammates on the go with the Salesforce mobile app.
  • Business User
  • Beginner
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50 mins
Module
React Native
Develop apps with React Native and the Salesforce Mobile SDK.
  • Developer
  • Advanced
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30 mins
Module
Hiring Practices for Sales Teams
Learn interview techniques to identify the best sales talent for your company.
  • Business User
  • Beginner
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25 mins
Module
Desk.com Basics
Learn the basics of Desk.com and how it can benefit your business.
  • Admin
  • Beginner
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1 hr 10 mins
Module
Collaborative Forecasts Configuration
Set up forecasting features to meet the needs of your sales teams.
  • Admin
  • Intermediate
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35 mins
Module
Business Value of Equality
Understand the societal and business value of having a diverse, inclusive workforce.
  • Business User
  • Beginner
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1 hr 40 mins
Module
Lightning Experience Features
Examine new sales tools for managing Leads, Opportunities, and more.
  • Admin
  • Beginner
  • Business User
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40 mins
Module
Diversity and Inclusion Strategies
Learn what steps you can take to celebrate diversity and foster inclusion at work.
  • Business User
  • Beginner
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50 mins
Module
Lightning Component Core Concepts
Explore key Lightning component concepts by comparing them with Visualforce.
  • Developer
  • Intermediate
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1 hr
Module
Drucker School—Business Performance Basics
Create a blueprint for your organizational actions by answering five questions.
  • Business User
  • Beginner
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1 hr 5 mins
Module
Financial Services Cloud Customization
Learn how to set up Financial Services Cloud for your unique business.
  • Admin
  • Beginner
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2 hrs 40 mins
Module
Reports & Dashboards
Build real-time reports and charts to visualize key business metrics.
  • Admin
  • Beginner
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45 mins
Module
Volunteer Management
Find and connect with skilled volunteers and track their work in Salesforce.
  • Admin
  • Beginner
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1 hr
Module
Lightning Alternatives to JavaScript Buttons
Discover Lightning-friendly solutions for your JavaScript button use cases.
  • Developer
  • Intermediate
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1 hr
Module
AppExchange Partner Business Planning
Target your market, create a go-to-market plan, and build your team for your new business.
  • Admin
  • Beginner
  • Developer
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30 mins
Module
Desk.com to Service Cloud Transition Basics
Assess your org readiness and plan the timing of your move to Service Cloud.
  • Admin
  • Intermediate
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1 hr 5 mins
Module
Marketing Cloud Products
Connect with the right person, the right way, at the right time with Marketing Cloud.
  • Admin
  • Beginner
  • Business User
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50 mins
Module
Outlook Integration
Help reps track customer interactions and work their Salesforce deals directly in Outlook.
  • Admin
  • Intermediate
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55 mins
Module
AppExchange App Selling
Meet the Salesforce sales team and work with them to sell your app.
  • Business User
  • Beginner
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30 mins
Module
App Customization Lite
Customize your app's page layouts, compact layouts, and actions.
  • Admin
  • Beginner
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1 hr
Module
Salesforce CRM Customization and Extension
Make your Salesforce CRM even better with these powerful features.
  • Business User
  • Beginner
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2 hrs 20 mins
Module
Data Leak Prevention
Learn coding best practices to safeguard your Salesforce data.
  • Developer
  • Advanced
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40 mins
Module
Pardot Basics
Learn what Pardot is and how it can help you market to other businesses.
  • Business User
  • Beginner
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1 hr 20 mins
Module
Salesforce Career Exploration for Students
Prepare for your career and learn about jobs at Salesforce.
  • Business User
  • Beginner
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1 hr 20 mins
Module
Culture of Feedback
Discover strategies and tools to help you establish a culture of feedback at your company.
  • Business User
  • Beginner
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40 mins
Module
Service Cloud Platform: Quick Look
Supercharge your agents with omni-channel tools and an intelligent service platform.
  • Business User
  • Beginner
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1 hr 5 mins
Module
Email Creation and Sending
Learn the three steps to creating effective marketing emails.
  • Business User
  • Beginner
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40 mins
Module
Salesforce Success Cloud Basics
Learn how the Salesforce Success Cloud can help you achieve your goals.
  • Admin
  • Beginner
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1 hr 10 mins
Module
Heroku Enterprise Basics
Learn the basics of how and when to use the Heroku Enterprise platform.
  • Developer
  • Intermediate
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1 hr 55 mins
Module
Desktop Analytics Exploration
Learn best practices for exploring data on your desktop.
  • Admin
  • Beginner
  • Business User
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40 mins
Module
Summer ’17 Release Notes Highlights
Explore highlights from the Summer '17 Release Notes.
  • Admin
  • Beginner
  • Business User, Developer
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55 mins
Module
Salesforce Ohana Culture
Learn the business value of culture and how we bring our culture to life at Salesforce.
  • Admin
  • Beginner
  • Business User, Developer
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1 hr 10 mins
Module
Community Search Basics
Set up search features so community members can find the information they need.
  • Admin
  • Intermediate
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30 mins
Module
Dreamforce Ready
Learn why Dreamforce is the must-attend event of the year and develop your game plan.
  • Admin
  • Beginner
  • Business User, Developer
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1 hr 10 mins
Module
UX Personas for Salesforce
Explore the Salesforce user research personas and learn how to use them at your business.
  • Admin
  • Beginner
  • Business User, Developer
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1 hr
Module
Consulting Partner Basics
Plan, build, and manage your business as a Salesforce consulting partner.
  • Admin
  • Beginner
  • Developer
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30 mins
Module
Sales Territories and Forecasting
Create balanced territories and forecast sales effectively with the Sales Cloud platform.
  • Business User
  • Intermediate
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1 hr 35 mins
Module
HEDA Data Management
Populate your higher ed org with data and create relationships, courses, and programs.
  • Admin
  • Beginner
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1 hr
Module
Drucker School—Balanced Scorecard
Use a balanced scorecard to track your progress and get your company aligned.
  • Admin
  • Beginner
  • Business User
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45 mins
Module
AppExchange Basics
Extend the power of Salesforce with solutions and services from AppExchange.
  • Admin
  • Intermediate
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2 hrs 40 mins
Module
App Logic Vulnerability Prevention
Find and fix clickjacking, open redirects, cross-site request forgery, and other vulnerabilities.
  • Developer
  • Advanced
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1 hr 15 mins
Module
Case Feed
Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.
  • Admin
  • Beginner
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30 mins
Module
Atlassian Agile Basics
Discover Atlassian's take on agile project management, work prioritization, teams, and ceremonies.
  • Developer
  • Beginner
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45 mins
Module
European Union Privacy Law Basics
Learn about the General Data Protection Regulation (GDPR) and how to comply.
  • Business User
  • Beginner
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10 mins
Module
Salesforce Success Model
Learn who Salesforce is and our vision for driving customer success.
  • Business User
  • Beginner
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2 hrs
Module
Salesforce & Heroku Integration
Learn patterns and methodology of integrating apps on Heroku with Salesforce.
  • Developer
  • Intermediate
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2 hrs 20 mins
Module
Analytics Dashboard Building Basics
Make magic happen with Analytics dashboards and the smarts of Einstein.
  • Admin
  • Intermediate
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45 mins
Module
Data Modeling
Give your data structure with objects, fields, and relationships.
  • Admin
  • Beginner
  • Developer
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30 mins
Module
Impact of Unconscious Bias
Recognize unconscious bias at work and its impact on employee performance.
  • Business User
  • Beginner
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50 mins
Module
Channel Order App Basics
Use the Channel Order App to submit and manage customer orders.
  • Business User
  • Beginner
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2 hrs
Module
API Basics
Get to know the Salesforce APIs and learn to integrate your data.
  • Developer
  • Intermediate
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1 hr 35 mins
Module
Analytics Administration Basics
Set up Analytics and enable features and security.
  • Admin
  • Intermediate
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1 hr 40 mins
Module
Service Analytics App
Get insights into your Service Cloud data with this prebuilt app.
  • Admin
  • Intermediate
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1 hr 50 mins
Module
Einstein Discovery Data Integration
Bring your data into Einstein Discovery to get answers, insights, and recommendations.
  • Admin
  • Intermediate
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1 hr 50 mins
Module
Data Security
Control access to data using point-and-click security tools.
  • Admin
  • Intermediate
  • Developer
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45 mins
Module
Apex Testing
Write robust code by executing Apex unit tests.
  • Developer
  • Beginner
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45 mins
Module
Desk.com Process Automation
Save time and improve data quality with automated notifications, rules, and macros.
  • Admin
  • Beginner
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1 hr 5 mins
Module
Platform Development Basics
Meet the tools and technologies that power development on the Salesforce platform.
  • Developer
  • Beginner
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1 hr 15 mins
Module
Drucker School—Organizational Change Leadership
Stay competitive with the Drucker principles for driving change within your organization.
  • Business User
  • Beginner
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4 hrs
Module
Lightning Components Basics
Use Lightning Components to build modern web apps with reusable UI components.
  • Developer
  • Intermediate
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1 hr 15 mins
Module
Service Cloud Snap-ins for Mobile Apps SDK
Extend your native Android or iOS app to include features like knowledge, SOS, and chat.
  • Developer
  • Intermediate
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35 mins
Module
Salesforce Platform: Quick Look
Build intelligent experiences for your customers with the Salesforce Platform.
  • Business User
  • Beginner
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40 mins
Module
Salesforce Technology Model
Get a peek under the hood of our core technology model based on trust and innovation.
  • Business User
  • Beginner
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50 mins
Module
Career Development Planning
Build a career plan and learn how to land a job in the Salesforce ecosystem.
  • Admin
  • Beginner
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30 mins
Module
Sales Strategies for Retail Banking
Build a customer-centric sales model for your bank.
  • Business User
  • Beginner
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2 hrs
Module
Service Cloud Basics
Deliver extraordinary customer service with multi-channel support.
  • Admin
  • Beginner
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30 mins
Module
Intelligent Marketing, Sales, and Customer Service for Banks
Learn how the Salesforce platform transforms banking in the Age of the Customer.
  • Business User
  • Beginner
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35 mins
Module
HEDA Basics
Learn how Higher Education Data Architecture (HEDA) can help your school.
  • Admin
  • Beginner
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30 mins
Module
Marketing Cloud Basics
Explore our powerful suite of products and start building your digital marketing strategy.
  • Admin
  • Beginner
  • Business User
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1 hr 55 mins
Module
Sales Cloud Lightning Essentials Features
Set up and navigate Essentials, and use tools for collaboration, selling, and reporting.
  • Admin
  • Beginner
  • Business User
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1 hr 30 mins
Module
Public Speaking Skills
Create persuasive content, build your audience, and present like a pro.
  • Admin
  • Beginner
  • Business User, Developer
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1 hr
Module
Analytics Apps Basics
Discover Analytics prebuilt apps with Einstein and learn how to create them.
  • Admin
  • Intermediate
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45 mins
Module
Contact Center Transformation
Hire, coach, and empower service agents to succeed on any channel.
  • Business User
  • Beginner
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1 hr 5 mins
Module
AppExchange Partner Basics
Build a business on the Salesforce platform with the AppExchange Partner Program.
  • Admin
  • Beginner
  • Developer
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1 hr 25 mins
Module
Native Android
Develop native Android apps using Salesforce Mobile SDK.
  • Developer
  • Advanced
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40 mins
Module
Commerce Cloud for Consulting Partners
Get to know Commerce Cloud resources and design your first project.
  • Business User
  • Beginner
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1 hr 15 mins
Module
Salesforce Connect
Access, display, and integrate data from an external data source in real time.
  • Admin
  • Intermediate
  • Developer
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20 mins
Module
Salesforce Accelerators
Learn how to work with Accelerators to boost your company's productivity.
  • Admin
  • Beginner
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1 hr 55 mins
Module
AppExchange Security Review
Devise an app security strategy and prepare for a security review.
  • Developer
  • Beginner
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1 hr 20 mins
Module
Accountability & Delegation
Master these dual skills to lead your team to success and maximize your impact.
  • Business User
  • Beginner
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50 mins
Module
World's Largest Lesson—The Global Goals
Join the World's Largest Lesson and understand how you can make a difference.
  • Business User
  • Beginner
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30 mins
Module
Leads & Opportunities
Learn how you can power your sales process with leads and opportunities in Salesforce.
  • Admin
  • Beginner
  • Business User
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20 mins
Module
Sales Team Enablement
Give your new sales reps tools they need to be productive from day one.
  • Business User
  • Beginner
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35 mins
Module
Call Center Integration
Take customer calls by integrating your phone channel and support console.
  • Admin
  • Beginner
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40 mins
Module
Drucker School—Information Competency
Learn best practices for improving information quality for your company.
  • Business User
  • Beginner
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40 mins
Module
Commerce Cloud Features
Learn how you can sell, recommend, and manage merchandise with these powerful features.
  • Business User
  • Beginner
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1 hr 50 mins
Module
Git and GitHub Basics
Learn about version control systems and practice using Git and GitHub.
  • Developer
  • Beginner
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55 mins
Module
Chatter Basics for Users
Learn how to use Chatter, update your profile, and start collaborating.
  • Business User
  • Beginner
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20 mins
Module
Impacts of the Fourth Industrial Revolution
Learn how the Fourth Industrial Revolution affects business, society, and individuals.
  • Business User
  • Beginner
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2 hrs 10 mins
Module
Salesforce Mobile App Rollout
Develop a rollout strategy to help your company do more with the Salesforce mobile app.
  • Admin
  • Intermediate
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1 hr 20 mins
Module
Secure Secret Storage
Learn how to protect application secrets in your Salesforce org.
  • Developer
  • Advanced
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50 mins
Module
US Privacy Law Basics
Learn about US privacy laws and how to comply.
  • Business User
  • Beginner
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1 hr 25 mins
Module
UX Research Basics
Learn how to talk to your users, discover what they need, and influence design decisions.
  • Admin
  • Beginner
  • Business User, Developer
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1 hr 35 mins
Module
Lightning App Builder
Build custom pages for Lightning Experience and the Salesforce mobile app quickly with point-and-click tools.
  • Admin
  • Intermediate
  • Developer
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20 mins
Module
Data Migration and Service Cloud Setup
Move your data from Desk.com to Service Cloud and perform your initial setup.
  • Admin
  • Intermediate
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2 hrs 15 mins
Module
Lightning Design System
Build pixel-perfect enterprise apps using our design guidelines and CSS framework.
  • Developer
  • Beginner
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25 mins
Module
Atlassian Overview of Agile Frameworks
Get insights from Atlassian on the two most popular agile frameworks: Scrum and Kanban.
  • Developer
  • Beginner
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1 hr
Module
Great Management
Learn our six characteristics of great management and start your manager journey.
  • Business User
  • Beginner
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1 hr 30 mins
Module
Asynchronous Apex
Write more efficient Apex code with asynchronous processing.
  • Developer
  • Intermediate
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50 mins
Module
Salesforce Platform Basics
Get introduced to the platform, navigate use cases, and build custom functionality.
  • Admin
  • Beginner
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30 mins
Module
Volunteers for Salesforce (V4S) Basics
Transform your organization's volunteer management with powerful, cloud-based tools.
  • Admin
  • Beginner
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1 hr 10 mins
Module
Lightning Experience Chatter Basics for Admins
Get started with Chatter administration in Lightning Experience.
  • Admin
  • Beginner
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35 mins
Module
Alexa Development Basics
Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.
  • Admin
  • Beginner
  • Developer
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30 mins
Module
Ethics and Integrity for Salesforce Partners
Learn about legal and ethical expectations for Salesforce partners.
  • Business User
  • Beginner
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1 hr
Module
User Authentication
Explore security features like two-factor authentication, custom domains, and single sign-on.
  • Admin
  • Beginner
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2 hrs 20 mins
Module
Security for Lightning Components
Learn about the security architecture for Lightning and how to protect your components.
  • Developer
  • Advanced
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45 mins
Module
Search Solution Basics
Learn how search works, navigate use cases, and optimize search results.
  • Developer
  • Beginner
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1 hr 10 mins
Module
Website Integration for Volunteer Management
Foster volunteer engagement by connecting Volunteers for Salesforce with your website.
  • Admin
  • Intermediate
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25 mins
Module
Digital Banking Basics
Learn about key industry trends and how banks can use Salesforce to adapt to them.
  • Business User
  • Beginner
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45 mins
Module
Sales Cloud Lightning Essentials Basics
Discover how Essentials works and how it can help your small business grow.
  • Admin
  • Beginner
  • Business User
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45 mins
Module
Lightning Component Skills & Tools
Set up your dev environment and get started building Lightning components.
  • Developer
  • Intermediate
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1 hr 50 mins
Module
Volunteer Registration
Learn how to register volunteers for one-time and recurring events.
  • Admin
  • Beginner
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1 hr 25 mins
Module
Developer Console Basics
Get to know the Salesforce web-based integrated development environment (IDE).
  • Developer
  • Beginner
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45 mins
Module
App Upgrading for AppExchange
Update your offering and share it with your customers.
  • Developer
  • Intermediate
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20 mins
Module
The Four Industrial Revolutions
Learn about industrial revolutions and the basics of the Fourth Industrial Revolution
  • Business User
  • Beginner
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1 hr 30 mins
Module
Sales Reports for Lightning Experience
Set up reports and dashboards for your sales managers, reps, and execs.
  • Admin
  • Intermediate
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1 hr 30 mins
Module
Offline Management
Manage offline access for Android and iOS apps using Salesforce Mobile SDK.
  • Developer
  • Advanced
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1 hr 30 mins
Module
Service Cloud Transition to Lightning Experience
Discover how easy it is to move to Service Cloud Lightning.
  • Admin
  • Intermediate
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40 mins
Module
Equality Ally Strategies
Learn practical ways you can become an ally or champion and promote equality for all.
  • Business User
  • Beginner
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25 mins
Module
Marketing Cloud Email Specialist Certification Maintenance (Spring '17)
Review updates to Email Studio and Content Builder to maintain your certification.
  • Business User
  • Intermediate
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20 mins
Module
Trailhead Playground Management
Create hands-on orgs, practice your Salesforce skills, and complete Trailhead challenges.
  • Admin
  • Beginner
  • Business User, Developer
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1 hr 30 mins
Module
Salesforce IoT Explorer Edition Basics
Explore the world of IoT by building a use case with the Salesforce Platform.
  • Admin
  • Intermediate
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1 hr 20 mins
Module
AppExchange App Development
Roll up your sleeves and develop, package, and test your first AppExchange app.
  • Developer
  • Beginner
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1 hr 20 mins
Module
Chatter Basics
Develop a Chatter rollout strategy and help your users get started with enterprise social collaboration.
  • Admin
  • Beginner
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1 hr 40 mins
Module
Apex Metadata API
Simplify your app’s setup and upgrade experience by working with metadata from Apex.
  • Developer
  • Advanced
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50 mins
Module
Mobile Analytics Exploration
Get ready to explore your company's data from your mobile device.
  • Admin
  • Beginner
  • Business User
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35 mins
Module
Salesforce Mobile SDK Basics
Learn about the technologies that power mobile development with Salesforce Mobile SDK.
  • Developer
  • Beginner
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55 mins
Module
Community Cloud Basics
Use Community Cloud to connect with your customers, partners, and employees.
  • Business User
  • Intermediate
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1 hr 25 mins
Module
Service Console Components
Give your support agents everything they need on one screen.
  • Admin
  • Intermediate
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1 hr 5 mins
Module
Salesforce User Basics
Get started with Salesforce and learn how to make it work for your bottom line.
  • Business User
  • Beginner
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1 hr 15 mins
Module
Virtual Collaboration
Learn how to collaborate with distributed teams and manage remote employees.
  • Business User
  • Beginner
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1 hr 15 mins
Module
Sales Cloud Einstein
Log your activities, target the right leads, and close more deals with AI for sales.
  • Admin
  • Intermediate
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20 mins
Module
Salesforce Engage Basics
Learn how Salesforce Engage can help align your sales and marketing teams.
  • Business User
  • Beginner
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1 hr 25 mins
Module
Einstein Intent API Basics
Build a deep-learning custom model to categorize text and automate business processes.
  • Developer
  • Intermediate
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40 mins
Module
CRM Basics
Get started with Salesforce CRM and explore Lightning Experience.
  • Admin
  • Beginner
  • Business User
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50 mins
Module
Einstein Discovery Stories
Learn how to interpret the insights in your story.
  • Admin
  • Intermediate
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2 hrs 50 mins
Module
Lightning Experience Customization
Customize the Lightning Experience user interface without writing any code.
  • Admin
  • Beginner
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15 mins
Module
Trailhead Basics
Get started with the fun way to learn Salesforce.
  • Admin
  • Beginner
  • Business User, Developer
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1 hr 10 mins
Module
Knowledge Search Basics
Learn how search works in Salesforce Knowledge and customize search in your org for better results.
  • Admin
  • Beginner
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35 mins
Module
Military Veteran Recruitment Strategy
Build a strategy and implement an action plan for hiring military veterans.
  • Business User
  • Beginner
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55 mins
Module
Platform Cache Basics
Reduce data retrieval times and improve your app's performance.
  • Developer
  • Intermediate
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1 hr 45 mins
Module
Drucker School—Customer & Market Strategy
Turn your organization into a customer and market-driven powerhouse with these insights.
  • Business User
  • Beginner
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55 mins
Module
Organizational Alignment (V2MOM)
Use the V2MOM process to get aligned on goals and strategies across the company.
  • Business User
  • Beginner
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1 hr 10 mins
Module
Collaborative Forecasts Setup
Set up forecasts to enable users to predict sales revenue and quantities.
  • Admin
  • Intermediate
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50 mins
Module
Innovation Solution
Learn how to craft a compelling solution story, business case, and implementation plan.
  • Admin
  • Beginner
  • Business User
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1 hr
Module
Salesforce Partner Community
Learn how to partner with Salesforce and connect with the Salesforce Partner Community.
  • Business User
  • Beginner
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55 mins
Module
Salesforce IoT Scale Edition Design and Rollout
Navigate Salesforce IoT Scale Edition and build a simple proactive service solution.
  • Admin
  • Advanced
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40 mins
Module
Alignment with Your Manager
Learn how to align with your manager and why it's important for you and your team.
  • Business User
  • Beginner
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50 mins
Module
Picklist Administration
Choose the right picklist field for the job, manage picklists, and share picklist values.
  • Admin
  • Intermediate
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1 hr 5 mins
Module
App Licensing and Customer Support for AppExchange
Manage licenses for your app, and provide great customer support.
  • Developer
  • Intermediate
retargeting