Modules: dive into specific topics

Modules introduce you to specific topics in bite-sized units. Learn what a feature is, when it's helpful, and how to use it. Then test yourself with interactive challenges.

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Tags (16)

Showing 918 modules out of 918

+400 points
Module

AMPscript for Marketers

Get to know AMPscript and embrace your inner developer.

~40 mins
+300 points
Module

API Basics

Learn the fundamentals and benefits of developing with APIs.

~30 mins
+300 points
Module

API Lifecycle Management with Anypoint Platform

Learn how MuleSoft simplifies the design and management of your APIs and integrations.

~30 mins
+400 points
Module

API Planning Framework for Architects

Design your solution with the right API using the API planning framework.

~40 mins
+400 points
Module

API-Led Integration for Business Reinvention

Use integration-first strategies to reinvent your business.

~40 mins
+600 points
Module

AWS Application Deployment and Monitoring

Discover the services that enable you to deliver and maintain high-performing apps.

~1 hr
+400 points
Module

AWS Cloud

Explore AWS Cloud and navigate the management interfaces.

~40 mins
+400 points
Module

AWS Cloud Acquisition

Learn the strategies and services that enable successful AWS Cloud buying and adoption.

~40 mins
+600 points
Module

AWS Cloud Basics

Learn deployment models and services of the AWS Cloud.

~1 hr
+200 points
Module

AWS Cloud Practitioner Certification Prep

Use scenarios and interactive flashcards to study for the certification exam.

~20 mins
+500 points
Module

AWS Cloud Security

Use AWS security model and services to keep your applications safe.

~45 mins
+700 points
Module

AWS Compute

Explore AWS compute services that power your applications.

~1 hr 5 mins
+500 points
Module

AWS Databases

Explore AWS database services.

~45 mins
+600 points
Module

AWS Identity and Access Management

Control authentication and authorization in AWS.

~1 hr
+500 points
Module

AWS Networking

Set up the best traffic route for your app on AWS.

~50 mins
+400 points
Module

AWS Optimization

Scale your app to deliver the best user experience.

~50 mins
+500 points
Module

AWS Pricing and Support

Explore the AWS pricing models, strategy, and support.

~45 mins
+600 points
Module

AWS Storage

Implement storage services in your AWS development environment.

~1 hr
+200 points
Module

Accessibility Basics

Learn why it’s important to make technology accessible to everyone.

~25 mins
+200 points
Module

Account Data Strategies

Learn how your sales team can use data to close deals.

~20 mins
+1,100 points
Module

Account Manager Targets in Manufacturing Cloud

Track sales goals and drive sales performance with account manager targets.

~1 hr 15 mins
+400 points
Module

Accountability & Delegation

Master these dual skills to lead your team to success and maximize your impact.

~1 hr 20 mins
+400 points
Module

Accounting Subledger for Nonprofits and Educational Institutions

Translate your revenue into permanent, transparent accounting data.

~55 mins
+600 points
Module

Accounts & Contacts for Lightning Experience

Discover how accounts and contacts work together in Salesforce.

~30 mins
+1,000 points
Module

Accounts & Contacts for Salesforce Classic

Discover how accounts and contacts work together in Salesforce.

~35 mins
+700 points
Module

Action Plans in Financial Services Cloud

Learn how to deliver consistent and compliant client engagement experiences.

~2 hrs 5 mins
+100 points
Module

Admin & BA Job Comparison: Quick Look

Learn what Salesforce admins and business analysts do, and how their roles are different.

~10 mins
+600 points
Module

Administrator Certification Maintenance (Spring '20)

Review updates to Salesforce to maintain your Administrator certification.

~20 mins
+600 points
Module

Administrator Certification Maintenance (Winter '20)

Review updates to Salesforce to maintain your Administrator certification.

~20 mins
+400 points
Module

Administrator Certification Prep: Applications, Activities, and Mobile

Use scenarios and interactive flashcards to study for the admin certification exam.

~50 mins
+200 points
Module

Administrator Certification Prep: Reporting and Automation

Use scenarios and interactive flashcards to study for the admin certification exam.

~30 mins
+200 points
Module

Administrator Certification Prep: Security and Data Management

Use scenarios and interactive flashcards to study for the admin certification exam.

~30 mins
+400 points
Module

Administrator Certification Prep: Setup and Objects

Use scenarios and interactive flashcards to study for the admin certification exam.

~45 mins
+400 points
Module

Advanced Customer Journeys

Build engaging journeys for each stage in the customer lifecycle.

~40 mins
+3,100 points
Module

Advanced Formulas

Learn how to write clean, easy-to-understand formulas for complex use cases.

~2 hrs 55 mins
+800 points
Module

Advanced Salesforce Release Readiness Strategies

Learn how to leverage new Salesforce features across your organization.

~50 mins
+200 points
Module

Advanced Territory Management

Learn advanced skills for managing territories, including performance considerations.

~25 mins
+500 points
Module

Advertising Studio Implementation

Learn how to set up and start using Advertising Studio functionality.

~50 mins
+300 points
Module

Alexa Development Basics

Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.

~35 mins
+300 points
Module

Alignment with Your Manager

Learn how to align with your manager and why it's important for you and your team.

~40 mins
+300 points
Module

Alumni Engagement with Education Cloud

Strengthen alumni connections through marketing automation and online communities.

~30 mins
+300 points
Module

Amazon AppFlow

Securely integrate Salesforce and AWS without code.

~30 mins
+400 points
Module

Annual Planning with Sales Operations

Create a clear path to success for sales teams with the right key performance indicators.

~40 mins
+1,200 points
Module

Apex & .NET Basics

Discover the basics of Apex and its similarities to programming with .NET.

~1 hr 15 mins
+2,100 points
Module

Apex Basics & Database

Use Apex to add business logic and manipulate your data in Salesforce.

~2 hrs 45 mins
+500 points
Module

Apex Basics for Admins

Learn the fundamentals of the Apex programming language.

~1 hr
+1,200 points
Module

Apex Enterprise Patterns: Domain & Selector Layers

Programmatically create powerful queries, perform operations, and invoke business logic.

~1 hr 40 mins
+1,300 points
Module

Apex Enterprise Patterns: Service Layer

Form a durable core for your apps with reusable code and efficient API consumption.

~2 hrs
+1,600 points
Module

Apex Integration Services

Integrate with external apps using Apex REST and SOAP services.

~2 hrs
+1,300 points
Module

Apex Metadata API

Simplify your app’s setup and upgrade experience by working with metadata from Apex.

~1 hr 40 mins
+1,500 points
Module

Apex Testing

Write robust code by executing Apex unit tests.

~45 mins
+1,000 points
Module

Apex Triggers

Write Apex triggers to perform custom database actions.

~1 hr
+200 points
Module

App Customization Lite

Customize your app's page layouts, compact layouts, and actions.

~30 mins
+500 points
Module

App Design and Prototyping

Use research, storytelling, and expert tools to design and prototype your app.

~1 hr
+1,500 points
Module

App Development Without Limits

Avoid limits as you develop scalable apps.

~1 hr 40 mins
+900 points
Module

App Development with Salesforce DX

Use the Salesforce command-line interface to create, convert, and deploy apps.

~3 hrs 15 mins
+400 points
Module

App Licensing and Customer Support for AppExchange

Manage licenses for your app, and provide great customer support.

~1 hr 5 mins
+400 points
Module

App Messaging with MobilePush

Create and send push notifications and location-based messages in Marketing Cloud.

~45 mins
+300 points
Module

App Upgrading for AppExchange

Update your offering and share it with your customers.

~45 mins
+800 points
Module

AppExchange App Development

Roll up your sleeves and develop, package, and test your first AppExchange app.

~1 hr 20 mins
+400 points
Module

AppExchange App Selling

Meet the Salesforce sales team and work with them to sell your app.

~55 mins
+300 points
Module

AppExchange App Strategy

Identify the tools and technologies needed to build your AppExchange app.

~1 hr 15 mins
+500 points
Module

AppExchange App Trial Management

Convert your prospects to customers with a free trial of your AppExchange app.

~1 hr 20 mins
+700 points
Module

AppExchange Basics

Extend the power of Salesforce with solutions and services from AppExchange.

~45 mins
+300 points
Module

AppExchange Checkout

Learn how Checkout helps you manage online payments and monitor sales for your solutions.

~45 mins
+300 points
Module

AppExchange Partner Basics

Build a business on the Salesforce platform with the AppExchange Partner Program.

~1 hr 5 mins
+300 points
Module

AppExchange Partner Business Planning

Target your market, create a go-to-market plan, and build your team for your new business.

~1 hr
+500 points
Module

AppExchange Security Review

Devise an app security strategy and prepare for a security review.

~1 hr 55 mins
+800 points
Module

AppExchange Solutions

Find solutions for your business and learn how to install them in your org.

~50 mins
+300 points
Module

Application Integration Patterns for Salesforce Lightning Platform

Explore and analyze Salesforce Lightning Platform integration patterns.

~1 hr 15 mins
+400 points
Module

Application Lifecycle and Development Models

Learn how to use application lifecycle and development models on the Lightning Platform.

~40 mins
+300 points
Module

Application Security Basics

Learn about application security and the job of an application security engineer.

~40 mins
+500 points
Module

Application Security Engineer Responsibilities

Learn how an application security engineer protects applications.

~55 mins
+300 points
Module

Architecture of Salesforce B2C Commerce

Learn the architecture and tools you use to develop for Salesforce B2C Commerce.

~30 mins
+300 points
Module

Artificial Intelligence for Advertisers

Use AI to target ads, identify new audiences, and track performance.

~35 mins
+300 points
Module

Artificial Intelligence for Business

Learn how to use artificial intelligence to meet your business needs.

~30 mins
+200 points
Module

Artificial Intelligence for Customer Service

See how artificial intelligence is changing customer service, from chatbots to analytics.

~20 mins
+200 points
Module

Artificial Intelligence for Social Media

Track and analyze social sentiment and images using AI in Social Studio.

~20 mins
+2,200 points
Module

Asynchronous Apex

Write more efficient Apex code with asynchronous processing.

~1 hr 50 mins
+300 points
Module

Atlassian Agile Basics

Learn Atlassian's take on agile project management, prioritization, teams, and ceremonies.

~30 mins
+200 points
Module

Atlassian Overview of Agile Frameworks

Get insights from Atlassian on the two most popular agile frameworks: Scrum and Kanban.

~25 mins
+400 points
Module

Audience Segmentation

Segment your audience and deliver the right message to the right person at the right time.

~1 hr 10 mins
+300 points
Module

Audience Studio Basics

Manage consumer data with Audience Studio.

~30 mins
+3,700 points
Module

Aura Components Basics

Use Aura components to build modern web apps with reusable UI components.

~4 hrs
+700 points
Module

Aura Components Core Concepts

Explore key Aura components concepts by comparing them with Visualforce.

~50 mins
+700 points
Module

Aura Components Skills & Tools

Set up your dev environment and get started building Aura components.

~45 mins
+400 points
Module

Aura Components Tips & Gotchas

Learn development tips, tricks, and things to watch out for.

~55 mins
+100 points
Module

B2B Administrator Accreditation Maintenance (Summer ‘20)

Review updates to Salesforce to maintain your B2B Administrator accreditation.

~10 mins
+300 points
Module

B2B Commerce on Lightning Experience Data Model

Use the commerce data model to plan, manage, and organize your B2B Commerce stores.

~40 mins
+300 points
Module

B2B Commerce on Lightning Experience Roles, Permissions, and Store Setup

Learn about roles, permissions, and store setup in B2B Commerce on Lightning Experience.

~40 mins
+300 points
Module

B2B Customer Relationship Basics

Learn the ins and outs of B2B companies to tailor a Salesforce solution for their needs.

~30 mins
+200 points
Module

B2B Marketing Analytics Basics

See your marketing and sales data in one place and sell more effectively.

~25 mins
+300 points
Module

B2B Marketing Analytics Basics for Lightning App

Connect Pardot to Salesforce to align your marketing and sales teams.

~25 mins
+100 points
Module

B2B Marketing Analytics Plus: Quick Look

Use pre-built Analytics apps to meet your B2B marketing goals.

~10 mins
+200 points
Module

B2C Commerce Developer Certification Maintenance (Spring '20)

Review updates to maintain your B2C Commerce Developer certification.

~25 mins
+300 points
Module

B2C Solution Architect Cert Prep: Architecture and Integration

Use scenarios and flashcards to study for the certification exam.

~1 hr 15 mins
+300 points
Module

B2C Solution Architect Cert Prep: Discovery and Business Value

Use scenarios and flashcards to study for the certification exam.

~1 hr 5 mins
+500 points
Module

Behavior Change Design to Address Climate Change

Design experiences that influence people to reduce greenhouse gas emissions.

~40 mins
+300 points
Module

Best Practices for Sustainable Design

Use simple tools and strategies to bring sustainable design into your work.

~30 mins
+400 points
Module

Best Practices for Troubleshooting

Identify and solve problems in your org using a proven troubleshooting process.

~40 mins
+300 points
Module

Best Practices for Working from Home

Stay connected and succeed while working from home during COVID-19.

~30 mins
+700 points
Module

Big Object Basics

Learn about big objects, their use cases, and how to create and query them.

~1 hr
+500 points
Module

Blockchain Basics

Learn about blockchain technology and how it's applied in business.

~55 mins
+300 points
Module

Brand Alignment in Distributed Organizations

Learn how to deliver seamless customer engagement with Distributed Marketing.

~30 mins
+400 points
Module

Branded Mobile Apps with Mobile Publisher

Use Mobile Publisher to create and release your own branded mobile app.

~1 hr 5 mins
+400 points
Module

Business Analyst Best Practices

Improve your skills as a business analyst with pro tips from the experts.

~40 mins
+400 points
Module

Business Experimentation

Test your business ideas using well-designed experiments.

~40 mins
+300 points
Module

Business Value of Equality

Understand the societal and business value of having a diverse, inclusive workforce.

~45 mins
+300 points
Module

COVID-19 and Public Health

Learn about COVID-19, the virus that causes it, and the public health response.

~50 mins
+100 points
Module

CPQ Specialist Certification Maintenance (Spring '20)

Review updates to Salesforce to maintain your CPQ Specialist certification.

~15 mins
+200 points
Module

CRM for Lightning Experience

Get started with Salesforce CRM and explore Lightning Experience.

~40 mins
+600 points
Module

CRM for Salesforce Classic

Get started with navigating Salesforce CRM and personalizing your experience.

~30 mins
+300 points
Module

California Consumer Privacy Act Basics

Learn about the California Consumer Privacy Act (CCPA) and how to comply.

~40 mins
+1,100 points
Module

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

~35 mins
+400 points
Module

Campaign Basics

Learn how to organize and track marketing efforts with the full potential of campaigns.

~55 mins
+500 points
Module

Campaign Management with Nonprofit Success Pack

Manage all of your constituent engagement efforts with campaigns.

~1 hr 35 mins
+200 points
Module

Care Coordination Basics

See how Salesforce Health Cloud makes patient care more collaborative and connected.

~20 mins
+400 points
Module

Career Development Planning

Build a career plan and learn how to land a job in the Salesforce ecosystem.

~50 mins
+1,100 points
Module

Case Feed

Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.

~1 hr 15 mins
+1,300 points
Module

Change Data Capture Basics

Synchronize Salesforce records with external data stores by streaming change events.

~1 hr 25 mins
+300 points
Module

Change Set Development Model

Understand application lifecycle management using declarative change sets.

~30 mins
+500 points
Module

Channel Management and Partner Portal Strategy

Learn best practices for channel sales and partner portal management in Sales Cloud.

~50 mins
+400 points
Module

Channel Order App Basics

Use the Channel Order App to submit and manage customer orders.

~50 mins
+400 points
Module

Channel Sales for Partners

Personalize the partner experience to boost channel sales.

~40 mins
+1,300 points
Module

Chatter Administration for Lightning Experience

Get started with Chatter administration in Lightning Experience.

~1 hr 10 mins
+1,700 points
Module

Chatter Administration for Salesforce Classic

Develop a Chatter rollout strategy and help your users get started with enterprise social collaboration.

~1 hr 20 mins
+1,600 points
Module

Chatter for Lightning Experience

Learn how to use Chatter, update your profile, and start collaborating.

~55 mins
+300 points
Module

Civic Engagement in the US

Participate in government and politics through community outreach and voting.

~35 mins
+200 points
Module

Client List Growth with Financial Services Cloud

Grow your business with referrals and metrics.

~40 mins
+2,000 points
Module

Client Management with Financial Services Cloud

Understand households, manage accounts, and track interactions with your customers.

~1 hr 45 mins
+400 points
Module

Cloud Security Engineer Responsibilities

Learn how cloud security engineers design, build, and protect secure cloud solutions.

~40 mins
+300 points
Module

Cloud Security Engineering

Learn how cloud intersects with security in your organization.

~30 mins
+500 points
Module

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1 hr 40 mins
+300 points
Module

Coding for Web Accessibility

Write code to build accessible user interfaces.

~30 mins
+1,500 points
Module

Collaborative Forecasts Configuration

Set up forecasting features to meet the needs of your sales teams.

~1 hr 10 mins
+1,100 points
Module

Collaborative Forecasts Setup

Set up forecasts to enable users to predict sales revenue and quantities.

~1 hr 10 mins
+300 points
Module

Command-Line Interface

Learn the basics of working with a command-line interface tool.

~1 hr
+200 points
Module

Commerce Cloud Basics

Give customers a seamless commerce experience that integrates with your backend systems.

~20 mins
+500 points
Module

Commerce Cloud Einstein Implementation

Plan your deployment of Einstein for Salesforce B2C Commerce.

~1 hr 15 mins
+300 points
Module

Commerce Cloud Features

Learn how you can sell, recommend, and manage merchandise with these powerful features.

~15 mins
+100 points
Module

Commerce Cloud Payments: Quick Look

Integrate payments processing and boost conversion rates with Commerce Cloud Payments.

~10 mins
+300 points
Module

Commerce Cloud and the Customer Success Platform

Unify your service and marketing experience with the Salesforce Customer Success Platform.

~30 mins
+100 points
Module

Commerce Cloud: Quick Look

Grow your brand and make every customer interaction count with Commerce Cloud.

~10 mins
+100 points
Module

Commerce PWA Kit & Commerce Managed Runtime: Quick Look

Explore how the PWA Kit and Managed Runtime speed up headless app development.

~10 mins
+300 points
Module

Communication Skills for Customer Service Agents

Learn effective communication techniques and best practices for engaging with customers.

~30 mins
+300 points
Module

Community Project Development with CumulusCI

Start a new development project, and capture and share customizations.

~1 hr
+600 points
Module

Company-Wide Org Settings

Learn about search, regional settings, multiple currencies, and user interface controls.

~25 mins
+400 points
Module

Competitor Tracking in Salesforce

Learn to build and deploy a sales process for gathering valuable competitive insights.

~1 hr
+2,700 points
Module

Configurable Bundles in Salesforce CPQ

Learn how to create bundles of products using Salesforce CPQ.

~2 hrs 30 mins
+400 points
Module

Connected App Basics

Learn how connected apps integrate external applications with Salesforce.

~45 mins
+300 points
Module

Connectors for Data Integration

Learn when and how to use connectors for better data integration.

~30 mins
+200 points
Module

Consent Management for Health Cloud

Configure and upload care program consent documents in Health Cloud.

~30 mins
+500 points
Module

Constituent Data Management with Nonprofit Success Pack

Manage all your contacts and connect them to activities, organizations, and each other.

~1 hr 45 mins
+300 points
Module

Constituent Email Management with Nonprofit Success Pack

Learn how to manage email to individuals and small groups more efficiently.

~55 mins
+100 points
Module

Constituent Engagement with Nonprofit Cloud: Quick Look

Discover how to build and grow relationships with donors, supporters, and those you serve.

~10 mins
+500 points
Module

Constituent Management in EDA

Create a 360 degree view of your constituents in EDA.

~1 hr 40 mins
+200 points
Module

Consultants on AppExchange

Find Salesforce experts to help on your projects.

~20 mins
+600 points
Module

Consulting Partner Basics

Plan, build, and manage your business as a Salesforce consulting partner.

~1 hr
+700 points
Module

Consumer Goods Cloud Data Model

Use the Consumer Goods data model to plan, manage, and track your retail activities.

~1 hr 10 mins
+300 points
Module

Consumer Interaction Management

Take the consumer experience to the next level with real-time interaction management.

~25 mins
+400 points
Module

Contact Builder Implementation

Create a data model that gives businesses a single view of their customers.

~45 mins
+300 points
Module

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~30 mins
+500 points
Module

Contact Center Leadership for Executives

Learn to lead a contact center in the digital era.

~50 mins
+400 points
Module

Contact Center Operations

Optimize agent capacity and create collaborative workplace climates.

~40 mins
+400 points
Module

Contact Center Transformation

Hire, coach, and empower service agents to succeed on any channel.

~45 mins
+400 points
Module

Contact Deletion in Marketing Cloud

Learn how and when to delete contacts in Marketing Cloud.

~40 mins
+400 points
Module

Contact Tracer Roles and Responsibilities

Learn how contact tracers help slow the spread of COVID-19.

~1 hr 15 mins
+300 points
Module

Contact Tracing Interviews

Learn how to thoughtfully and effectively conduct a contact tracing interview.

~1 hr 20 mins
+200 points
Module

Contact Tracing Using Work.com

Protect the health of your workforce using manual contact tracing from Work.com.

~30 mins
+400 points
Module

Contact and Account Settings in Nonprofit Success Pack

Set up accounts and contacts in NPSP.

~1 hr 30 mins
+300 points
Module

Content Builder Basics

Learn how Content Builder can help you organize and manage your content.

~35 mins
+300 points
Module

Content Builder Block SDK

Use the Content Builder Block SDK to build a custom content block widget.

~30 mins
+400 points
Module

Content Builder Email Personalization for Partners

Create highly personalized emails with Content Builder.

~40 mins
+500 points
Module

Content Builder Features

Learn how to use Content Builder to create a library of customized, reusable content.

~55 mins
+500 points
Module

Content Operations and Management

Build a scalable system for delivering effective, high-quality content.

~50 mins
+400 points
Module

Content Publishing with Social Studio

Create and manage social posts to enhance your customer experience.

~1 hr 10 mins
+500 points
Module

Content Strategy Development

Develop a content strategy that aligns your customers’ needs with your business objectives.

~1 hr
+500 points
Module

Continuous Innovation with Copado

Sponsored content: Gather feedback, build a generative culture, and optimize your development process.

~55 mins
+1,700 points
Module

Contract Amendments with Salesforce CPQ

Use Salesforce CPQ to change existing quotes and contracts.

~1 hr 40 mins
+300 points
Module

Conversation Design

Learn to design conversations that build better relationships with customers at scale.

~40 mins
+300 points
Module

Conversations Using WhatsApp in Journey Builder

Communicate with customers using WhatsApp messaging in your journeys.

~30 mins
+500 points
Module

Core AWS Services

Learn the essential building blocks for a high-performing cloud infrastructure.

~55 mins
+200 points
Module

Cross-Cloud Customer Identity and Data Management for Salesforce B2C Commerce

Manage customer identity and data across clouds using solution kits.

~20 mins
+400 points
Module

Culture of Feedback

Discover strategies and tools to help you establish a culture of feedback at your company.

~1 hr 20 mins
+200 points
Module

CumulusCI Basics

Learn about CumulusCI, a toolset for collaboration.

~20 mins
+800 points
Module

CumulusCI Setup

Get set up to use CumulusCI.

~1 hr 25 mins
+700 points
Module

CumulusCI for Managed Packages

Build and share a managed package for your app.

~55 mins
+700 points
Module

CumulusCI for Post-Install Customizations

Incorporate customizations and install your solution.

~1 hr 5 mins
+100 points
Module

Custom Fields: Quick Look

Create fields in Salesforce to capture data for your business needs.

~10 mins
+1,200 points
Module

Custom Metadata Types Basics

Learn what custom metadata types are and develop them with clicks not code.

~1 hr 10 mins
+100 points
Module

Custom Objects: Quick Look

Create custom objects that support the needs of your business.

~15 mins
+300 points
Module

Customer 360 Audiences Basics

Discover the customer data platform for marketers and prepare for implementation.

~30 mins
+500 points
Module

Customer 360 Audiences Data Ingestion and Modeling

Connect your data sources and define their relationships in Customer 360 Audiences.

~50 mins
+400 points
Module

Customer 360 Audiences Segmentation

Create, filter, and activate marketing segments with Customer 360 Audiences.

~1 hr
+400 points
Module

Customer 360 Audiences for Admins

Set up your account and connect data sources to support your company’s business needs.

~1 hr
+200 points
Module

Customer 360 Data Manager

Connect all of your data sources to build a single source of truth.

~10 mins
+400 points
Module

Customer 360 Data Manager Fundamentals

Discover the power of connected customer data.

~55 mins
+500 points
Module

Customer 360 Data Manager Setup

Learn how to set up Customer 360 Data Manager.

~55 mins
+100 points
Module

Customer 360 Guide for Discrete Manufacturing: Quick Look

Explore how Salesforce product integrations accelerate account growth.

~10 mins
+100 points
Module

Customer 360 Guide for Retail Banking: Quick Look

Explore Salesforce product integrations to create a unified retail banking experience.

~10 mins
+100 points
Module

Customer 360 Guide for Retail: Quick Look

Explore how Salesforce product integrations create a unified consumer experience.

~5 mins
+100 points
Module

Customer 360 Guides: Quick Look

Explore resources for creating connected customer experiences with Salesforce products.

~5 mins
+200 points
Module

Customer Data Management for Modern Marketers

Create personalized, engaging customer experiences with platform-focused marketing.

~20 mins
+400 points
Module

Customer Engagement Solutions for Salesforce B2C Commerce

Use solution kits to increase shopper engagement with Marketing Cloud.

~40 mins
+300 points
Module

Customer Journey Basics

Connect your data, departments, and channels to deliver great 1-to-1 customer experiences.

~30 mins
+400 points
Module

Customer Retention for Managers

Learn how to coach agents effectively and create your dream service workforce.

~45 mins
+300 points
Module

Customer Service Solutions for Salesforce B2C Commerce

Use solution kits to give your shoppers better service using Service Cloud.

~30 mins
+200 points
Module

Customer Service in the Fourth Industrial Revolution

Learn about the technologies, trends, and generational shifts impacting contact centers.

~20 mins
+300 points
Module

Customer Success Strategies for AppExchange Partners

Help your customers succeed and turn them into advocates for your solutions.

~45 mins
+300 points
Module

Customer-Centric Data Strategies

Develop an enterprise data strategy that puts customers front and center.

~40 mins
+500 points
Module

Customer-Centric Discovery for Salesforce Partners

Learn customer goals and challenges to build the best strategy for their business.

~45 mins
+500 points
Module

Cyber Hygiene

Practice cyber hygiene to effectively mitigate cyber attacks.

~1 hr
+200 points
Module

Cyber Resilience

Learn how members of the board can promote an organization's cyber resilience.

~20 mins
+500 points
Module

Cyber Resilience During COVID-19

Discover what it means to be cyber resilient during COVID-19.

~50 mins
+400 points
Module

Cybersecurity Architect Responsibilities

Learn how cybersecurity architects design and deploy secure systems.

~50 mins
+200 points
Module

Cybersecurity Architecture

Learn about the role of cybersecurity architecture in an organization.

~20 mins
+200 points
Module

Cybersecurity Compliance Analysis

Learn how compliance intersects with cybersecurity in an organization.

~20 mins
+400 points
Module

Cybersecurity Compliance Analyst Responsibilities

Incorporate cybersecurity standards into your organization's compliance framework.

~40 mins
+600 points
Module

Cybersecurity Principles for Leaders

Understand the impact of cybersecurity risk management decisions for your organization.

~55 mins
+200 points
Module

Cybersecurity Risk Management

Discover what it means to build cybersecurity risk management in an organization.

~20 mins
+300 points
Module

Cybersecurity Risk Manager Responsibilities

Explore a cybersecurity risk manager’s role in identifying, managing, and detecting risks.

~30 mins
+500 points
Module

Cybersecurity Threat Prevention and Response

Learn how to prevent, respond to, and recover from cyber attacks.

~35 mins
+300 points
Module

Cybersecurity Threats and Threat Actors

Increase your awareness of common cybersecurity threats and threat actors.

~30 mins
+300 points
Module

Daily Productivity Tips for Sales

Learn how the best sales reps get more out of their day.

~30 mins
+300 points
Module

Data Analysis in Tableau Desktop

Create visualizations to analyze your data.

~50 mins
+300 points
Module

Data Connection in Tableau Desktop

Connect to your data and edit a data source in Tableau Desktop.

~45 mins
+200 points
Module

Data Filtering and Sorting in Tableau Desktop

Get a deeper analysis by filtering and sorting data.

~1 hr
+200 points
Module

Data Insights for Student Recruitment and Admissions

Employ Salesforce reporting and analytics to make informed strategy decisions.

~40 mins
+600 points
Module

Data Management

Learn how to import and export data in Salesforce.

~40 mins
+300 points
Module

Data Management with CumulusCI

Learn how to add a demonstration dataset that can be imported with CumulusCI.

~40 mins
+1,500 points
Module

Data Modeling

Give your data structure with objects, fields, and relationships.

~45 mins
+400 points
Module

Data Presentation and Publication in Tableau Desktop

Build dashboards and stories to gain insights and share your work.

~50 mins
+700 points
Module

Data Quality

Discover strategies for assessing and improving the quality of your data in Salesforce.

~1 hr
+3,100 points
Module

Data Security

Control access to data using point-and-click security tools.

~1 hr 50 mins
+200 points
Module

Data Sharing and Collaboration in Tableau Online

Share your data views with others and collaborate on them through comments.

~30 mins
+300 points
Module

Data Storytelling with Tableau Public

Visualize data on any topic, share your data story worldwide, and get inspired.

~30 mins
+300 points
Module

Data Studio Basics

Learn about consumer data consent and secure data-sharing.

~30 mins
+300 points
Module

Data Visualization in Tableau Online

Create, edit, and save custom views in Tableau Online.

~45 mins
+400 points
Module

Data Visualization with Datorama

Use Datorama dashboards, pages, and widgets to view marketing data.

~50 mins
+400 points
Module

Database & .NET Basics

Take what you know about SQL and apply that to SOQL, SOSL, and DML in Apex.

~1 hr 5 mins
+300 points
Module

Datasets and Dashboards in B2B Marketing Analytics

Use datasets, lenses, and dashboards to organize and analyze your marketing data.

~45 mins
+400 points
Module

Datorama Reports for Marketing Cloud

Generate, view, and share detailed campaign-level data using Datorama Reports.

~40 mins
+400 points
Module

Datorama for Marketing

Connect all your marketing data in one centralized platform.

~1 hr 20 mins
+300 points
Module

Deep Learning and Natural Language Processing

Get an introduction to natural language processing and the basics of deep learning.

~2 hrs
+200 points
Module

Demo Delivery Essentials

Prep and practice for a perfect demo delivery using techniques from Salesforce experts.

~20 mins
+200 points
Module

Demo Storytelling

Craft a compelling customer story with personas, characters, and storyboards.

~20 mins
+300 points
Module

Democratized Innovation through Citizen Integration

Learn why and how citizen integrators are important to the success of your business.

~40 mins
+300 points
Module

Design Thinking for Sales

Discover what your prospects need so you can sell more effectively.

~25 mins
+300 points
Module

Designing for Web Accessibility

Learn strategies for creating accessible web products.

~30 mins
+2,100 points
Module

Developer Console Basics

Get to know the Salesforce web-based integrated development environment (IDE).

~1 hr 25 mins
+300 points
Module

Digital Advertising Transformed with Customer Data

Build a successful digital advertising strategy with an audience-based approach.

~30 mins
+300 points
Module

Digital Asset Security

Secure your logins, devices, and internet use.

~30 mins
+200 points
Module

Digital Banking Basics

Learn about key industry trends and how banks can use Salesforce to adapt to them.

~25 mins
+300 points
Module

Digital Engagement

Engage with customers on any device to deliver exceptional experiences.

~45 mins
+400 points
Module

Digital Marketing Roadmap Development

Assess your program and digital maturity as you develop your marketing roadmap.

~40 mins
+200 points
Module

Digital Transformation

Explore trends causing companies to transform their products and customer relationships.

~20 mins
+2,400 points
Module

Discounting Tools in Salesforce CPQ

Automate discounts in CPQ based on volume or bundling.

~2 hrs 25 mins
+1,600 points
Module

Dispatcher Console for Admins

Make your field service dispatchers more productive with a customized console.

~1 hr
+400 points
Module

Distributed Marketing Administration

Discover the power of Distributed Marketing and how to implement it.

~1 hr 10 mins
+300 points
Module

Distributed Marketing Features

Learn to send branded, personalized messages to customers with Distributed Marketing.

~1 hr
+500 points
Module

Donation Management Basics with Nonprofit Success Pack

Learn how to manage donations with Nonprofit Success Pack.

~1 hr 55 mins
+400 points
Module

Donation Soft Credit Management with Nonprofit Success Pack

Assign credit for a donation to one or more people who are not the donor.

~1 hr 25 mins
+400 points
Module

Donor Insights with Education Cloud

Employ lead generation strategies and analytics to deepen relationships with donors.

~1 hr
+400 points
Module

Drucker School—Balanced Scorecard

Use a balanced scorecard to track your progress and get your company aligned.

~1 hr
+500 points
Module

Drucker School—Business Performance Basics

Create a blueprint for your organizational actions by answering five questions.

~1 hr
+700 points
Module

Drucker School—Customer & Market Strategy

Turn your organization into a customer and market-driven powerhouse with these insights.

~1 hr 45 mins
+400 points
Module

Drucker School—Information Competency

Learn best practices for improving information quality for your company.

~40 mins
+500 points
Module

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

~1 hr 15 mins
+600 points
Module

Duplicate Management

Resolve and prevent duplicates to increase user confidence in your data.

~45 mins
+400 points
Module

EDA Configuration and Data Import

Configure EDA to support your educational institution's needs.

~55 mins
+400 points
Module

EDA Reports

Build reports to get the most out of your education data.

~1 hr 35 mins
+300 points
Module

Education Architecture Setup

Learn how to set up your campus with Education Data Architecture (EDA).

~1 hr
+300 points
Module

Education Data Architecture Basics

Learn how Education Data Architecture (EDA) can help your educational institution.

~45 mins
+100 points
Module

Effective Emails: Quick Look

Get best practices for sending effective business emails.

~10 mins
+300 points
Module

Einstein Account-Based Marketing

Grow Customer Relationships with Account-Based Marketing.

~30 mins
+600 points
Module

Einstein Analytics and Discovery Certification Maintenance (Spring '20)

Review updates to Einstein Analytics and Discovery to maintain your certification.

~20 mins