Create Object Relationships

Learning Objectives

After completing this unit, you’ll be able to:

  • Describe a group.
  • View a person and their group.
  • Create a group and add members.
  • Customize a group.

What’s a Group?

A group is a set of people with common financial interests. The financial accounts of each member of a group are rolled up together. These finances can then be viewed and managed as a unit.

Household is a custom group record type shipped with Financial Services Cloud to manage the members of a household, such as spouses and their dependent children. In addition to people within a group, you can connect group members to external contacts. For instance, you can tie Rachel Adams to her lawyer.

Like a real-life household, groups are flexible. You can customize them as needed. You can create groups, such as a group of customers that is billed quarterly and a group that is billed monthly.

Here’s a video to help visualize groups.

Examples of Household Groups

Let’s look at the household of our favorite client, Rachel Adams. Like many of us, Rachel Adams belongs to two households.
  • The Adams household where she lives with her spouse, Nigel Adams. Since she’s the client, she’s listed as the primary member of that household. This household is also her primary group.
  • The Symonds household. This household belongs to her parents, but she manages the finances for them. She’s considered the beneficiary of this household.
  • In addition, her household has a related account, her trust, the Adams Charitable Trust, and a related contact, her lawyer, Ivan M. Kohl.

The Client Relationship Map showing Rachel Adams’s relationships. Lines connect Rachel Adams to the Adams Household, the Symonds Household, Related Accounts, and Related Contacts.

You’ve seen Rachel’s relationships. Now, let’s step through her primary household, the Adams family.
  1. If you’re not in Financial Service Cloud, open the App Launcher (App Launcher icon) and find and select Wealth Management.
  2. Click the Accounts tab.
  3. Switch to the All Accounts view.
  4. Click the Adams Household.
Just like Rachel Adams’s account, the Adams household has detailed information, financial accounts, relationships, and goals. These values are rolled up from every member of the household. In this case, it contains data for Rachel Adams and her spouse, Nigel Adams. The Financial Accounts view lists all Rachel’s and Nigel’s accounts, including:
  • Investment accounts
  • Brokerage accounts
  • Bank accounts
  • Insurance policies
  • Assets and liabilities

Adams Household displaying in the Financial Accounts tab. This tab lists the Financial Summary, Investments Accounts, and Bank Accounts

Creating a Group

For the Rachel Adams household, everything is already set up. Let’s create a brand-new household for Vivian Torres, the client we created earlier.
  1. If you’re not there already, open the App Launcher (App Launcher icon) and find and select Wealth Management.
  2. From the Accounts tab, click New.
  3. Select Household as the record type and click Next.
  4. Enter Vivian Torres Household as the Account Name and click Save.
The Vivian Torres Household is now created. Let’s add members and relationships to fill it out.
  1. Click the Accounts tab.
  2. Select Vivian Torres Household.
  3. Click the Relationships tab.
  4. Under Vivian Torres Household, click Add Relationship.
  5. Set up Vivian Torres as the client and the primary member of the group.
  6. Set this household as Vivian’s Primary Group and select All to have all her accounts and activities roll up.

    Edit Vivian Torres Household dialog. Member name: Vivian Torres; Role in Group: Client; Activities and Objects to Roll Up: All; Primary Member: Enabled; Primary Group: Enabled.

  7. Click Save.

Now we have a basic household, but it only has one member. If Vivian were single and lived alone, you’d be finished, but she doesn’t live alone.

Adding a New Member to a Group

Vivian’s teenage sister, Lucy Torres, has been living with Vivian since their parents died. Let’s add Lucy to the Vivian Torres household.
  1. In the Accounts view for the Vivian Torres Household, click Relationships.
  2. Under Vivian Torres Household, click + Add Relationship.
  3. Under Who are the Members of This Group, click Add Row.
  4. Click the Search Accounts field.
  5. Since Lucy Torres is a new client, in Search Accounts, click +New Account.
  6. In the New Account dialog, choose Person Account and click Next.
  7. Scroll down to enter Lucy’s first and last name and click Save.
  8. Back on the Household page, set Lucy’s Role in Group as Dependent and set this group as her Primary Group.
  9. Click Save.

Now we have a basic household group with two members. A group can have as many members as required, and you can always add new ones.

But groups sometimes have relationships with people who don’t live in the same household. For example, Vivian Torres has a lawyer in her household named Ivan M. Kohl. She works as his bodyguard. Ivan is related to the Vivian Torres Household via a Contact-Contact Relationship, with the reciprocal role describing his relationship to Vivian Torres. He’s the client, and Vivian is the bodyguard.

Financial Services Cloud provides several reciprocal roles, including lawyer/client, accountant/client, parent/dependent, business/proprietor, and more. If those roles don’t cover your business needs, it’s easy to add new roles.

Create a Contact-Contact Relationship with a Reciprocal Role

Vivian Torres works for Ivan M. Kohl as his bodyguard. Their relationship is bodyguard/client, and we create it from Vivian’s perspective.
  1. In the Accounts view for the Vivian Torres Household, click Relationships.
  2. Under Related Contacts, click +Add Contact.

    The contact is filled in (Vivian Torres).

  3. Click Related Contact and choose Ivan M Kohl.
  4. Click in Related Role.

    If you chose a packaged role, like lawyer, you could select it and click Save and be finished. Because we’re creating a role, there’s a little more to be done.

  5. In Related Role, click + New Reciprocal Role.
  6. Select Contact Role and click Next.
  7. Enter the appropriate values. The Role is Client and the Inverse Role is Bodyguard. Click Save.
  8. Save the new Contact-Contact relationship.

Ivan M. Kohl is now listed on Vivian Torres’s Relationship tab as her client. If you scroll down to the Vivian Torres Household, Ivan M. Kohl is listed under Related Contacts. Likewise, if you click Ivan M. Kohl and scroll down, Vivian Torres is listed as his bodyguard.

Customize a Group

Just as you customized a person account, you can also customize a group by setting up a custom record type. A custom record type can help you control what data is displayed or how it’s displayed while retaining the group’s membership and rollup functionality.

Matt’s a busy guy. Today he received a request to create a billing group. Members in the billing group belong to their household groups, but now they also belong to a billing group. The billing group displays with different contexts, fields, and formats.

How do you set that up?

First, create a record type for a group to represent the billing group. Use the same procedure as when you created a custom record type for a person account.
  1. Click your profile picture in the upper right corner of your screen.
  2. Select Switch to Salesforce Classic and then click Setup.
  3. In the Quick Find box, enter Accounts.
  4. Select Record Types.
  5. Click New.
  6. Choose Master from the Existing Record Type dropdown list.
  7. In Record Type Label, enter Billing Group.
  8. The Record Type Name is Billing_Group.

    If you’d like, add a brief description.

  9. To activate the record type, select Active.
  10. Enable this change for the System Administrator and Advisor Profiles.
  11. Click Next.
  12. Select Apply one layout to all profiles.
  13. Choose your page layout. For this example, choose Group Layout from the dropdown list.
  14. Click Save.
  15. Click your name and click Switch to Lightning Experience.
Next, map the Billing Group record type in the Group Record Type Mapper.
  1. Click Setup and select Setup.
  2. In the Quick Find box, enter Custom, then select Custom Metadata Types.
  3. Click Group Record Type Mapper.
  4. Click Manage Group Record Type Mappers.
  5. Click New.
  6. Complete the following information for the record type mapper.
    • Enter the label for your custom record type mapper: Billing Group.
    • For Account Record Type, enter Billing_Group.
  7. Save your changes.

You’ve created households and added new members and customized them. Next, let’s see how those households connect to financial accounts and other specialized Financial Services objects.

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