Conduct a Contact Tracing Interview

Learning Objectives

After completing this unit, you’ll be able to:

  • List the materials you need to conduct a contact tracing interview.
  • Discuss and address a contact’s concerns about being notified or interviewed.
  • Summarize the sequence of activities involved in conducting a contact tracing interview.
  • Explain the rationale for questions in the contact tracing interview.


This module was produced in collaboration with the Pandemic Initiative for Equity and Action of the University of California, San Francisco (UCSF). All content in this module, including external resources, is for general information purposes only and is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment, or to otherwise infer, predict, or interpret an individual's medical or health diagnosis. This module reflects public health guidelines that are current as of the date of publication. We encourage you to consult your physician if you have questions about COVID-19 or any other medical condition or treatment. Additionally, display of this badge does not represent endorsement by UCSF or Salesforce of your knowledge, skill, or training pursuant to this module or qualification for any position in which such skill or training may be used. Furthermore, to the extent that this module includes any content or links to content belonging to third parties, the inclusion of said content does not reflect an endorsement by said third party of this module or otherwise create a relationship between Salesforce and said third party.

Contact Tracing Interviews

This module introduces you to the goals and essential principles of contact tracing interviews and explains how culture and context can impact the work of contact tracers. Watch the following video to learn more from Wanda Jackson, part of the UCSF Pandemic Initiative for Equity and Action. 

The quiz at the end of this unit asks questions about the content of this video. Be sure to watch the video so you get the information you need to answer the questions. You can find a link to download presentation slides in the Resources section at the end of this unit.

Since this video was filmed, the Centers for Disease Control and Prevention (CDC) updated its quarantine guidelines for people who may have been exposed to COVID-19 (contacts). If a contact doesn’t report any symptoms, their quarantine can end after 10 days. If a contact doesn’t report any symptoms and tests negative for COVID-19, their quarantine can end after 7 days. See the resources section for more information.

Let’s Review

Read the term on each card, then click or tap the card to reveal the answer or definition. Click or tap the right-facing arrow to move to the next card, and the left-facing arrow to return to the previous card.


Did You Watch the Video?

Remember, the quiz asks about the video in this unit. If you haven't watched it yet, go back and do that now. Make sure you also review the most up-to-date CDC guidelines, which you can find the Resources section. Then you'll be ready to take the quiz.

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