+2,500 points
Trail

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

~4 hrs 55 mins
+300 points
Module

Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

~30 mins
+300 points
Module

Einstein Reply Recommendations for Service

Solve cases smartly with Einstein Reply Recommendations.

~30 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~40 mins
+500 points
Project

Build an Einstein Bot

Learn to build an Einstein Bot that can help customers with simple questions.

~1 hr
+300 points
Project

Build an iOS App that Uses Chatbots

Use Xcode, the Embedded Service SDK, and the power of AI to enhance the mobile experience.

~45 mins
+300 points
Module

Einstein Case Classification

Improve case data with predictive intelligence and save your support agents time.

~30 mins
+200 points
Module

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 mins
+300 points
Module

Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

~30 mins
~4 hrs 55 mins