+1,600 points

Trail

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

~3 hrs 25 mins

+300 points

Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~40 mins

Learn About Einstein Bots

~10 mins

Plan Your Bot Content

~10 mins

Learn the Prerequisites and Enable Einstein Bots

~20 mins

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+500 points

Project

Build an Einstein Bot

Learn to build an Einstein Bot that can help customers with simple questions.

~1 hr

Prep for Einstein Bots

~10 mins

Set Up an Einstein Bot

~15 mins

Add Prebuilt Dialogs and Customize the Options Menu

~15 mins

Create a Dialog, Submenu, and Dialog Group

~10 mins

Write Bot Conversations Using Variables and Entities

~10 mins

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+300 points

Project

Build an iOS App that Uses Chatbots

Use Xcode, the Embedded Service SDK, and the power of AI to enhance the mobile experience.

~45 mins

Prepare for Mobile Chatbots

~15 mins

Build an iOS Chat App with Xcode

~15 mins

Make Your Bot Smarter

~15 mins

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+300 points

Module

Einstein Case Classification

Improve case data with predictive intelligence and save your support agents time.

~30 mins

Learn About Einstein Case Classification

~10 mins

Prepare Your Data for Case Classification

~10 mins

Turn On Einstein Case Classification

~10 mins

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+200 points

Module

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 mins

Get Started with Einstein Next Best Action

~10 mins

Understand How Einstein Next Best Action Works

~20 mins

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~3 hrs 25 mins