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Make Agentforce Service Smarter
Trail

Make Agentforce Service Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

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This Trail may include content that is only available in English. Learn More
+1,900 points
Intermediate
Administrator
~2 hrs

Make Agentforce Service Smarter

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Create rollout strategies to solve cases quickly with AI.

+300 Points
~15 mins
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Learn how AI agents help customers via autonomous, natural responses grounded in data.

+400 Points
~25 mins
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Learn how to make customer service smarter and easier with chatbots.

+300 Points
~30 mins
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Improve case data with predictive intelligence and save your support agents time.

+300 Points
~20 mins
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Recommend articles to service agents in real time with Einstein Article Recommendations.

+300 Points
~15 mins
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Prepare your knowledge base to optimize AI-generated content.

+100 Points
~5 mins
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Use Einstein Service Replies to enhance service efficiency.

+200 Points
~10 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

  • Artificial Intelligence
  • Automation
  • Personal Effectiveness
  • Business Intelligence
  • Office and Productivity Technology
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  • Artificial Intelligence
  • Automation
  • Personal Effectiveness
  • Business Intelligence
  • Office and Productivity Technology
  • Customer Service
  • Content Development and Management
  • Communication
  • System Design and Implementation
  • Change Management
  • Business Solutions
  • AI Agents
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Products

  • Agentforce Service
  • Agentforce

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