+2,200 points
Trail
Make Service Cloud Smarter
Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.
~4 hrs 10 mins
+300 points
Module
Einstein for Service Rollout Strategies
Create rollout strategies to solve cases quickly with AI.
~30 mins
hideHide 3 Units
+300 points
Module
Einstein Reply Recommendations for Service
Solve cases smartly with Einstein Reply Recommendations.
~30 mins
showShow 3 Units
+300 points
~40 mins
showShow 3 Units
+500 points
Project
Build an Einstein Bot
Learn to build an Einstein Bot that can help customers with simple questions.
~1 hr
showShow 5 Steps
+300 points
Module
Einstein Classification Apps for Service
Improve case data with predictive intelligence and save your support agents time.
~30 mins
showShow 3 Units
+200 points
~30 mins
showShow 2 Units
+300 points
Module
Einstein Article Recommendations for Service
Recommend articles to service agents in real time with Einstein Article Recommendations.
~30 mins
showShow 3 Units
~4 hrs 10 mins