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+1,700 points
Trail

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

~2 hrs 5 mins
+300 points
Module

Einstein for Service Rollout Strategies

Create rollout strategies to solve cases quickly with AI.

~15 mins
+300 points
Module

Einstein Reply Recommendations for Service

Solve cases smartly with Einstein Reply Recommendations.

~15 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 mins
+300 points
Module

Einstein Classification Apps for Service

Improve case data with predictive intelligence and save your support agents time.

~20 mins
+200 points
Module

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 mins
+300 points
Module

Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

~15 mins
~2 hrs 5 mins