Tune in to Trailblazers Innovate for Salesforce product news,
demos, and latest roadmaps. Register here.
demos, and latest roadmaps. Register here.
close
•
Start tracking your progress
+1,900 points
Trail
Make Service Cloud Smarter
Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.
~3 hrs 55 mins
+300 points
~40 mins
hideHide 3 Units
+500 points
Project
Build an Einstein Bot
Learn to build an Einstein Bot that can help customers with simple questions.
~1 hr
showShow 5 Steps
+300 points
Project
Build an iOS App that Uses Chatbots
Use Xcode, the Embedded Service SDK, and the power of AI to enhance the mobile experience.
~45 mins
showShow 3 Steps
+300 points
Module
Einstein Case Classification
Improve case data with predictive intelligence and save your support agents time.
~30 mins
showShow 3 Units
+200 points
~30 mins
showShow 2 Units
+300 points
Module
Einstein Article Recommendations for Service
Recommend articles to service agents in real time with Einstein Article Recommendations.
~30 mins
showShow 3 Units
~3 hrs 55 mins