+1,300 points

Trail

Discover Advanced Service Cloud Features for Salesforce Classic

Learn about advanced features to deliver more amazing service to your customers.

~3 hrs 50 mins

+400 points

Module

Service Console Components

Give your support agents everything they need on one screen.

~1 hr 25 mins

Get Started with Console Components

~15 mins

Incomplete

Peer Into the Past with the History Component

~20 mins

Incomplete

See Important Data with Related List Components

~20 mins

Incomplete

Extend Components with Code

~30 mins

Incomplete

hideHide 4 Units

+300 points

Module

Embedded Service SDK for Mobile Apps

Extend your native Android or iOS app to include features like knowledge, case management, and chat.

~1 hr 15 mins

Learn About the SDK

~15 mins

Incomplete

Build a Hello World App for iOS

~30 mins

Incomplete

Build a Hello World App for Android

~30 mins

Incomplete

showShow 3 Units

+600 points

Project

Build a Community with Knowledge and Chat

Use the Customer Service template to create a community with chat snap-ins and knowledge.

~1 hr 10 mins

Launch Your Trailhead Playground

~5 mins

Incomplete

Enable Chat Agent and Communities

~15 mins

Incomplete

Enable and Configure Lightning Knowledge

~15 mins

Incomplete

Add Knowledge to the Community Using Topics

~10 mins

Incomplete

Add Branding and Components to the Community

~15 mins

Incomplete

Try Out Your New Community

~10 mins

Incomplete

showShow 6 Steps

~3 hrs 50 mins