+1,300 points
Trail

Discover Advanced Service Cloud Features for Salesforce Classic

Learn about advanced features to deliver more amazing service to your customers.

~3 hrs 55 mins
+400 points
Module

Service Console Components

Give your support agents everything they need on one screen.

~1 hr 25 mins
+300 points
Module

Embedded Service SDK for Mobile Apps

Extend your native Android or iOS app to include features like knowledge, case management, and chat.

~1 hr 15 mins
+600 points
Project

Build an Experience Cloud Site with Knowledge and Chat

Use the Customer Service template to create a site with chat snap-ins and knowledge.

~1 hr 15 mins
~3 hrs 55 mins