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Trail
Discover Advanced Service Cloud Features for Salesforce Classic
Learn about advanced features to deliver more amazing service to your
customers.
3 hrs 55 mins
Modules and projects (3)
Service Cloud Snap-ins for Mobile Apps SDK
Extend your native Android or iOS app to include features like knowledge, SOS, and chat.
Build a Community with Knowledge and Chat
Use the Customer Service template to create a community with chat snap-ins and knowledge.
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In ProgressLaunch Your Trailhead Playground~ 5 mins
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In ProgressEnable Live Agent and Communities~ 15 mins
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In ProgressCreate a Chat Snap-In~ 5 mins
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In ProgressEnable and Configure Lightning Knowledge~ 15 mins
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In ProgressAdd Knowledge to the Community Using Topics~ 10 mins
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In ProgressAdd Branding and Components to the Community~ 15 mins
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In ProgressTry Out Your New Community~ 10 mins
About this trail
Build out your service center to deliver amazing service to your customers.