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+8,900 points
Trail

Get Started with Service Cloud for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

~10 hrs 15 mins
+800 points
Module

Service Cloud for Lightning Experience

Set up customer service for your business.

~1 hr 35 mins
+1,600 points
Module

Service Cloud Agent Productivity

Help your agents work faster and more efficiently in the Service Console.

~1 hr 40 mins
+700 points
Module

Lightning Flow for Service

Simplify onboarding and guide your agents to resolve cases quickly and consistently.

~45 mins
+1,700 points
Module

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

~1 hr 45 mins
+700 points
Module

Service Metrics

Make better business decisions based on customer service data.

~35 mins
+1,100 points
Module

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

~35 mins
+1,600 points
Module

Web Chat Basics

Set up a simple-to-use web chat channel using Embedded Chat in Lightning Experience.

~1 hr 20 mins
+300 points
Module

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

~30 mins
+400 points
Module

Service Cloud Transition to Lightning Experience

Discover how easy it is to move to Service Cloud Lightning.

~1 hr 30 mins
~10 hrs 15 mins