+10,800 points
Trail

Get Started with Service Cloud for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

~12 hrs 15 mins
+100 points
Module

Customer Service with Salesforce: Quick Look

Learn how Salesforce helps you deliver faster, more personalized service.

~10 mins
+100 points
Module

Service Setup Assistant: Quick Look

Use Setup Assistant to implement Service Cloud in a few clicks.

~10 mins
+100 points
Module

Customer Service Incident Management: Quick Look

Fix service disruptions and communicate resolutions quickly.

~10 mins
+800 points
Module

Service Cloud for Lightning Experience

Set up customer service for your business.

~1 hr 35 mins
+300 points
Module

Service Cloud Agent Experience

Discover how agents use the Service console to close customer cases fast.

~30 mins
+1,600 points
Module

Service Cloud Agent Productivity

Help your agents work faster and more efficiently in the Service Console.

~1 hr 40 mins
+700 points
Module

Salesforce Flow for Service

Simplify onboarding and guide your agents to resolve cases quickly and consistently.

~45 mins
+800 points
Module

Entitlement Management for Lightning Experience

Use entitlements to ensure your customers receive top-notch service.

~1 hr 30 mins
+1,700 points
Module

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

~1 hr 45 mins
+300 points
Module

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

~30 mins
+2,000 points
Module

Survey Basics

Gather insights from customers or employees with surveys.

~1 hr 35 mins
+1,600 points
Module

Salesforce Surveys for Admins

Translate, automate, and evaluate your surveys with Salesforce Surveys.

~1 hr 20 mins
+700 points
Module

Service Metrics

Make better business decisions based on customer service data.

~35 mins
~12 hrs 15 mins