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Get Started with Agentforce Service for Lightning Experience
Trail

Get Started with Agentforce Service for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

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+4,500 points
Intermediate
Customer Service Professional
~5 hrs 25 mins

Get Started with Agentforce Service for Lightning Experience

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Learn how Salesforce helps you deliver faster, more personalized service.

+100 Points
~10 mins
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Use Setup Assistant to implement Agentforce Service in a few clicks.

+100 Points
~5 mins
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Fix service disruptions and communicate resolutions quickly.

+100 Points
~5 mins
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Set up customer service for your business.

+800 Points
~1 hr 45 mins
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Simplify onboarding and guide your agents to resolve cases quickly and consistently.

+700 Points
~30 mins
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Use entitlements to ensure your customers receive top-notch service.

+800 Points
~1 hr 15 mins
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Create a knowledge base in which to ground AI for better customer service outcomes.

+300 Points
~30 mins
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Translate, automate, and evaluate your surveys with Salesforce Surveys.

+1,600 Points
~1 hr 5 mins

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