Trail

Get Started with Service Cloud for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

10 hrs 15 mins

Modules and projects (9)

Set up customer service for your business.

Help your agents work faster and more efficiently in the Service Console.

Simplify onboarding and guide your agents to resolve cases quickly and consistently.

Route work to the right agent for the job and get a complete view of your contact center.

Make better business decisions based on customer service data.

Take customer calls by integrating your phone channel and service console.

Set up a simple-to-use web chat channel using Snap-ins Chat in Lightning Experience.

Use Lightning Knowledge to create a knowledge base for better customer service.

Discover how easy it is to move to Service Cloud Lightning.

Improve the productivity of your customer service team by moving your org to Lightning Experience.