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Start tracking your progress
+10,900 points
Trail
Get Started with Service Cloud for Lightning Experience
Improve the productivity of your customer service team by moving your org to Lightning Experience.
~13 hrs 15 mins
+800 points
~1 hr 35 mins
hideHide 4 Units
+300 points
Module
Service Cloud Agent Experience
Discover how agents use the Service console to close customer cases fast.
~30 mins
showShow 3 Units
+1,600 points
Module
Service Cloud Agent Productivity
Help your agents work faster and more efficiently in the Service Console.
~1 hr 40 mins
showShow 4 Units
+700 points
Module
Lightning Flow for Service
Simplify onboarding and guide your agents to resolve cases quickly and consistently.
~45 mins
showShow 3 Units
+800 points
Module
Entitlement Management for Lightning Experience
Use entitlements to ensure your customers receive top-notch service.
~1 hr 30 mins
showShow 4 Units
+1,700 points
Module
Omni-Channel for Lightning Experience
Route work to the right agent for the job and get a complete view of your contact center.
~1 hr 45 mins
showShow 5 Units
+300 points
Module
Knowledge Basics for Lightning Experience
Use Lightning Knowledge to create a knowledge base for better customer service.
~30 mins
showShow 3 Units
+2,000 points
~1 hr 35 mins
showShow 4 Units
+1,600 points
Module
Salesforce Surveys for Admins
Translate, automate, and evaluate your surveys with Salesforce Surveys.
~1 hr 20 mins
showShow 4 Units
+700 points
~35 mins
showShow 3 Units
+400 points
Module
Service Cloud Transition to Lightning Experience
Discover how easy it is to move to Service Cloud Lightning.
~1 hr 30 mins
showShow 4 Units
~13 hrs 15 mins