Improve the productivity of your customer service team by moving your org to Lightning Experience.
Set up customer service for your business.
Discover how agents use the Service console to close customer cases fast.
Help your agents work faster and more efficiently in the Service Console.
Simplify onboarding and guide your agents to resolve cases quickly and consistently.
Use entitlements to ensure your customers receive top-notch service.
Route work to the right agent for the job and get a complete view of your contact
Use Lightning Knowledge to create a knowledge base for better customer service.
Gather insights from customers or employees with surveys.
Translate, automate, and evaluate your surveys with Salesforce Surveys.
Make better business decisions based on customer service data.
Discover how easy it is to move to Service Cloud Lightning.