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+5,400 points
Trail

Keep Customers Happy with Service Cloud for Salesforce Classic

Discover how Service Cloud helps you deliver personalized service to your customers.

~9 hrs 25 mins
+1,200 points
Module

Service Cloud for Salesforce Classic

Deliver extraordinary customer service with multi-channel support.

~2 hrs
+400 points
Module

Service Console Customization

Customize the Service Console to increase agent productivity and make your customers love you.

~1 hr 35 mins
+1,100 points
Module

Case Feed

Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.

~1 hr 15 mins
+700 points
Module

Entitlement Management

Deliver on the promise of great service to your customers with rules you create.

~1 hr 15 mins
+400 points
Module

Community Cloud Basics

Use Community Cloud to connect with your customers, partners, and employees.

~55 mins
+1,200 points
Module

Knowledge Basics for Salesforce Classic

Help employees and customers find answers fast with an online, searchable knowledge base.

~1 hr 15 mins
+400 points
Module

Knowledge Search Basics

Learn how search works in Salesforce Knowledge and customize search in your org for better results.

~1 hr 10 mins
~9 hrs 25 mins