📢 Attention Salesforce Certified Trailblazers! Maintain your credentials and link your Trailhead and Webassessor accounts by December 6th. Learn more.
close
•
Start tracking your progress
+5,400 points
Trail
Keep Customers Happy with Service Cloud for Salesforce Classic
Discover how Service Cloud helps you deliver personalized service to your customers.
~9 hrs 25 mins
+1,200 points
Module
Service Cloud for Salesforce Classic
Deliver extraordinary customer service with multi-channel support.
~2 hrs
hideHide 4 Units
+400 points
Module
Service Console Customization
Customize the Service Console to increase agent productivity and make your customers love you.
~1 hr 35 mins
showShow 4 Units
+1,100 points
Module
Case Feed
Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.
~1 hr 15 mins
showShow 3 Units
+700 points
Module
Entitlement Management
Deliver on the promise of great service to your customers with rules you create.
~1 hr 15 mins
showShow 3 Units
+400 points
Module
Community Cloud Basics
Use Community Cloud to connect with your customers, partners, and employees.
~55 mins
showShow 4 Units
+1,200 points
Module
Knowledge Basics for Salesforce Classic
Help employees and customers find answers fast with an online, searchable knowledge base.
~1 hr 15 mins
showShow 4 Units
+400 points
Module
Knowledge Search Basics
Learn how search works in Salesforce Knowledge and customize search in your org for better results.
~1 hr 10 mins
showShow 4 Units
~9 hrs 25 mins