Trail

Keep Customers Happy with Service Cloud for Salesforce Classic

Discover how Service Cloud helps you deliver personalized service to your customers.

9 hrs 25 mins

Modules and projects (7)

Deliver extraordinary customer service with multi-channel support.

Customize the Service Console to increase agent productivity and make your customers love you.

Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.

Deliver on the promise of great service to your customers with rules you create.

Use Community Cloud to connect with your customers, partners, and employees.

Help employees and customers find answers fast with an online, searchable knowledge base.

Learn how search works in Salesforce Knowledge and customize search in your org for better results.

Discover how Service Cloud helps you deliver personalized service to your customers.