+900 points

Trail

Implement B2C Cross-Cloud Solutions

Enhance your retail business by exploring B2C solution kits.

~1 hr 30 mins

+300 points

Module

Customer Service Solutions for Salesforce B2C Commerce

Use solution kits to give your shoppers better service using Service Cloud.

~30 mins

View Order History and Cancel Orders

~10 mins

Order on Behalf of a Customer

~10 mins

Enable Real-Time Conversations with Customers

~10 mins

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+400 points

Module

Customer Engagement Solutions for Salesforce B2C Commerce

Use solution kits to increase shopper engagement with Marketing Cloud.

~40 mins

Keep Shoppers Informed and Engaged with Transactional Emails

~10 mins

Encourage Shoppers to Return to Abandoned Carts

~10 mins

Help Shoppers Redeem Coupons

~10 mins

Personalize the Recommendations You Send in Marketing Emails

~10 mins

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+200 points

Module

Cross-Cloud Customer Identity and Data Management for Salesforce B2C Commerce

Manage customer identity and data across clouds using solution kits.

~20 mins

Enable Unified Customer Identity

~10 mins

Manage Customer Data Across Clouds

~10 mins

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~1 hr 30 mins