+1,500 points
Foundational
End User
2 hrs
Discover the Power of AI Agents
Learn more about generative AI and agents, launch your very first agent, and understand how to build an AI project.
Module
Discover the capabilities of generative AI and the technology that powers it.
+200 Points
~20 mins
Module
Learn how AI agents use LLMs and context to assist customers and human agents.
+100 Points
~5 mins
Module
Help customers with next-gen AI agents that offer autonomous, natural responses.
+100 Points
~5 mins
Project
Create a service agent to assist with recommendations and bookings.
+500 Points
~30 mins
Module
Define your organization’s vision, use cases, roadmap, and governance for trustworthy AI.
+300 Points
~30 mins
Module
Learn how to create strategy and prepare your data for AI projects.
+300 Points
~30 mins
About this Trail
Ready to bring the power of Agentforce into your business? This trail will walk you through understanding how AI and agents can transform your jobs, and how an Agentforce agent can increase productivity. Then, launch your very first agent! In order to set your team up for AI success, use the AI Strategy and Project Planning modules to identify top AI use cases at your company and get key stakeholders on board. Then, put together a plan to implement AI, bring in your data, and conduct a risk assessment.
